VerizonReviews of verizon.com

I've contacted online support and phone support a few times and have never had what I needed resolved. Basic stuff. An unused email that Verizon uses for confirmations - I am unable to see it on our account to delete it. I have my current email listed (done on the app- "my Verizon") but the old one is hidden somewhere else and stuff still goes to it. I was using online customer service to remedy this and literally waited 5+ minutes between my text and their response every time. They'd ask the same question I already gave them the answer to. Literally useless. If you move away from the app to check your email or anything, the conversation ENDS. Even without closing the app. Another time we were billed for the international monthly plan $100 and I cancelled it within 24hrs because it didn't work in the area my son was in. Live human customer service told me they'd remove the charge. It didn't happen. I called again, went through the whole song and dance with another rep. Was told I should be all set. Nope. Was never credited. It's such a waste of time, and here we spend so much money to have their service...

Our family has been with Verizon for over 8 years, we ordered new phone, and have been trying to set them up, we have been told sense Monday there is something wrong with their switch board and they cannot activate any phones, but in 24-48 hours it will work. It is now Thursday and am still being told the something, someone is going to call me at 1030am today and if it cannot be fixed today then i am done with Verizon. With spending almost $3,000.00 for 2 new phones and shipping for them not to even work. Then the worst part of it is they say they cant even get my husbands old phone to work, so he has been without any type of phone sense Sunday night. He is not able to get phone calls, text, or anything. So now we just have 3 expensive paper weights.

I spent a lot of time on the phone with representatives about my sons phone and got everything set up for full credit. Representatives were aware that I was beyond their time period but I was assured that full credit would be applied. A couple of weeks go by and I called again only to learn that Verizon changed full credit to half credit. Don’t trust what employees say it will be changed in a moment that’s how they operate.

I keep getting emails from this company asking me for paymentas as I am a loyal customer 'You’re a loyal customer, and we want to give you options' of ways to pay. 1 I have never heard of Verizon 2 I do not live in the USA 3 No way of contacting them other than by telephome. What do I want take me off your mailing list - PLEASE

Verizon Commercials During the Christmas Holiday seemed to be false advertising. They are offering a Free iPhone and other apple products. They fail to say that you need to trade in your phone, and not all phones qualify. Advertising should be Honest, and this was not. I went into the Verizon store in Kapolei and asked the sales rep about the deal advertised on TV. She explained what was required. I told her it seemed deceptive. Then she said it seemed like false advertising to you, but it is not... (They say something sounds too good to be true. It usually is.) I am disappointed in Verizon's low standards and gimmicks for making a sale during the Christmas Holiday.

Liars, cheats, scum. They pulled all these off their forums, for language (more like being Too Factual and putting on proud display for potential new victims, the emotional state THEY INTENTIONALLY INVOKE, TO GET YOU OFF THE LINE and or avoid having to pay for the "included add ons"). And of course, while they could reach out to bi*** about that, THEY COULDNT/WOULDN'T ADDRESS THE ISSUES, So... here looks like a good parking spot. STAY AWAY!!! ::::::::start copy/paste/quote 1: "Same exact issue. Useless support staff. Upwards of 5 minutes PER REPLY is on a good day, and STILL these incompetent swine can't actually resolve anything. This last time, they kept "closing the convo" and then a new agent would come to reply wanting to start from square one because they didn't have the info from the other vanishing useless slobs. AS IM CLICKING IN FROM THE EMAIL THEY SENT FOR FREE DISNEY AND FREE APPLE MUSIC (IN THE STORE BROCHURE THEY CLAIM IT COMES WITH THE PLAN) IT BRINGS ME TO A PAGE SAYING IM INELIGIBLE, ***BUT IF I UPGRADE TO A MORE EXPENSVE VERSION OF UNLIMITED (IM ON 5GSTART UNLIMITED) THEYLL HONOR THEIR WORD... 🤣🤣🤣 I THINK NOT. FCC AND CONSUMER PROTECTION BUREAU IT IS.. Can't even log in now because every time I go to get back to the chat it makes me enter my log in details as well as the two factor code AND THEY ONLY SEND YOU THREE CODES PER 24 HOURS!!!!! LIKE IM REQUESTING A PASSWORD CHANGE. APPARENTLY THEY DONT WANT US USING THE APP EITHER. Seems they're totally fine leaving tracking cookies all over your browser to rape and monetize *YOUR* DATA with absolutely no compensation (cant wait for *TIKI* to start paying out from all these pigs), but NOT the log in cookies. Of course not. Because that doesnt benefit them, and its just one more nuisance road block preventing them from having to fix their "mistake". Really.... is ANYONE stupid enough to believe its a mistake, anyway? Funny how the mistakes are ALWAYS to their benefit and your expense, NEVER for instance, a bill screwed up in your favor or something similar. Their programming and system works 100% of the time then... 😂🙄 IM IN MY FIRST 30 DAYS, SO IM GOING TO THE STORE, AND SOMEONES ***GOING*** TO GET THIS PHONE CRAMMED DOWN THEIR THROAT. I WOULD CALL, BUT SEEMS THE CENTER ARENT OPEN AND IM NOT PLAYING THESE GAMES. PEOPLE ACTUALLY PUT UP WITH THIS???? I'D SAY THATS **HALF THE PROBLEM**...." 2: "Same issue getting fixed one dishonest bait and switch/attempted lie at axtime, at at a snails pace.  First it was the apple music NOT appearing in my add ons list, then in another area, being redirected TO A "IF YOU UPGRADE TO A MORE EXPENSIVE PLAN" WE'LL HONOR THE DEAL NONSENSE. DONT PRETEND THIS IS ACCIDENTAL AND UNKNOWN.  Then with Disney. ***NOW*** when I tried to use play pass fir THE FIRST TIME FOLLOWING THE REDIRECT FROM ***YOUR OWN FXXXXXX WEBSITE***, ITS JUST THE GOOGLE PLAY PASS SIGN UP PAGE, INFORMING ME THAT ILL GET ONE FREE  MONTH ON THEM (*INSERTED*: them being Google, not Verizon) BEFORE BEING BILLED, BUT OF COURSE, AUTHORIZE PAYMENT TO GOOGLE FIRST... YALL ARE CRIMINAL AF. #FRAUD #FCC #CPB IM REPORTING YOU CROOKS, YET ***AGAIN***. More Info: basically, they rope us in with attractive offers. Then make us FIGHT TOOTH AND NAIL "separately" for each and every "included" offer, with dishonest, rude, sloppy, and incompetent cs agents, that do their best to be so ignorant and useless that you give up (I DONT,  you ***** WILL honor word). Ive even had occasions where I've FLAT-OUT HAD TO TELL THEM NOT TO CLOSE MY TICKET, AS NOTHING WAS RESOLVED AND I RSN OUT OF TIME TO KEEP WAITING TEN MINUTES BETWEEN REPLIES, ONLY TO GET A MESSAGE 2 MINUTES LATER THAT MY TICKET WAS CLOSED AS RESOLVED (and that was a supervisor!!!) AND TO RE-CONTACT IF THERE'S STILL ISSUES!!!! OR THIS ONE THREE TIMES IN A ROW ON ***ONE CONTACT ATTEMPT*** "HI, THE PRIOR AGENT PASSED THIS TO ME, BUT CLOSED OUT THE CONVO. IF YOU CAN TELL ME HOW I CAN ASSIST YOU, ILL DO EVERYTHING I I CAN TO RESOLVE YOUR ISSUE...." ::::::::::END COPY/PASTE/QUOTE *****AVOID THESE DISHONEST, INCOMPETENT, CROOKS!!!***

This review is about Verizon, particularly their Steamtown location in Scranton, Pa. It is the worst Verizon store I have ever had a worse encounter with. The people working there are all incompetent and have no idea what they are doing. September 29th we ordered some cell phone batteries from them. We actually ordered 2 to be is to be exact. It took a week to get one battery and had to go back and tell them incompetents that we were supposed to get 2 batteries. So the manager got in touch with a couple other Verizon stores to get them. After 2 days only one of the two batteries arrived. So we went back to the same store once again and told them we need that other battery. According to the employee it would be there in 3 days. So now here it is October 17th and still no battery. My sister will be losing her network at the end of this month because of the shear incompetence of these people. I contacted Verizon on the internet and asked for their help in this matter. It was to no avail, they told me I will have to continue working with the store I placed the order. Not gonna happen, I have had enough of their incompetence. When Verizon refuses to help me I decided it is time to put the word out and let others know just how awful this company is. This whole fiasco has been a nightmare and believe me it can happen to customers too. Avoid ever ordering anything from this particular Verizon store. You'll never get your parts or items and forget about the big guys at Verizon, they'll just spit in your face.

Previous Verizon customer. Was heading back to the devil because T-Mobile has been so bad I'd rather deal with Verizon or so I thought. Signed back up for service on 9/13. New phones on backorder. All good. Due in 9/30 and 10/5. Nothing... Nothing.... Look at my Verizon credit card (again previous customer still had the credit card account) They charged the taxes 3 times. Once the day I placed the order, and twice the next day. Tax was $180.20 for 3 phones. Charged 3 times. I called on 10/10 to get the charges refunded and cancel the order Here I sit on 10/17 having been on the phone for 2 hours because the charges are still on my account and the order is still pending. This is entering civil court territory. Can we please sue these companies out of existence at this point?