VerizonReviews of verizon.com

Verizon is not worthy of even 1 star. I would give them negative stars if I could. Took them 3+ years to get our circuits for 6 sites deployed, and not even properly. They disconnected our new circuits erroneously when they were supposed to disconnect our old circuits, left the company hanging for good 2 weeks at the height of the pandemic when everyone was working remotely and needed to connect to our data center. They even backed out of few sites for our backup circuits when it didn't make financial sense for them, left us hanging to find other solutions. Then constant issues with no support. Of course they over invoiced us too. Even tried to upsell us their wireless service and not focused on resolving issues at hand. Escalation and updates are pointless, even with higher ups. Save yourselves the headache and avoid.

The agents are extremely rude and condescending. We pay so much to be treated nasty by these reps. Jessica was disgusting. I’ve left Verizon before and I will again. I hope they fire these horrible reps.

They are scammmmm! Don't buy any services from them. They are not responding, just keep asking for money! I had a T-Mobile sim card and wanted to switch to Verizon (wish never have done this), I spend 2 days calling them to run my services. Not a knowledgeable agent and expert! for registering on a website, they did not accept my address, I asked the agent to help me, and she said I will connect you to an expert:))) Never deal with them, just waisting your time!

I recently switched to Verizon 5G home wireless for my internet service. I was able to get a little better monthly rate and much better connection speeds. The problem is the reliability, it drops service way to often. My old provider I would maybe have a service drop once a month. Verizon is almost daily, and at least twice a day the last 2 days. I am becoming very unhappy with the service of Verizon.

Residential Fios service reps need training! The customer service is awful. I understanding making a check but learn to do your job effectively. You screwed up my bill, I had to call in 5 times to try and correct the issue, each rep said they would take care of the issue but didn't and the last rep I spoke with told me he couldn't do anything until a complete billing cycle goes by... LOL Big company that doesn't care about it's customers..sad situation to say the least!

Just had a bad customer service chat with a rep - didn't offer any help, gave the attitude that he didn't care losing a 30-year loyal customer (he probably didn't even look) - I'm seriously considering switching to another provider.

I have been following up for more than two months to get my money back, that you guys owe me. I never thought Verizon does very worst business and loots customer's money. I have followed up with bunch of your customer service representatives and all say wait for a week and nothing happens.  Now, I know, why you guys loose customers. If you try to loot customer's money, then why the heck, they want to stay with you guys. Try to do professional business and not play with customer's money.  I have been with you guys for around 3 years and with 9 lines and when I started to move away, you guys show your back. After 3 months of you guys owing me money, you guys now saying I owe you guys money and the credit card didn't go through (What a big lie). I have all the credit card statements and nothing did return back. If I didn't get back my money, I will definitely going to sue you guys for all false statements and unprofessional business you guys doing with customers.

called verizon and of course you get the automated line. it asks you what can it help you with. So I said "payoff a device" the automated line starts saying that it is starting the process and it is not reversible processed to say its done and i am shout at a automated system no no no customer service customer service. it transfers me. I am now talking to a person and i proceed to ask them please say that did not just pay the phone i am talking on. It l didnt ask me any information at all. He informed me that it did. i told him that it didnt ask anything, not which phone or how i wanted to pay just automatically assumed i want to pay that phone off. this is unacceptable in a matter of minutes it took unathorized money from my son that owns the account that is autopaid billing. $900 dollars. verizon gives no one that answers the phone any authority to fix this;. they put in a ticket a say they are investating the problem and we have to wait 5-7 business day for the money to come back. unacceptable it can come out in minutes but they cant accept that i am telling the truth about their machine that answers the phone. Not to mention they had no autorization to take the money from my sons bank. they machine didnt ask me for my name his name his phone asked nothing whos to stop someone from stealing your phone and paying it off. I was paying a different phone on the account off not the phone i was calling about. Called back on monday and they wont even rush the ticket. machine computers should not run us this much that things cannot be reverse. Verizon used to have the best service and customer service. they are to big headed now and do care about what their customers need.