VerizonReviews of verizon.com

I don't have a problem with my service, it's working well! But my problem is their customer service! I had to stop my connection for the summer because I was away. When I called them to reconnect it, they did not confirm my address so they would send their technician to a house I do not live anymore and they couldn't cancel it and put my new order to the correct address. I had to fax them my ID and the cancelation order, not email, fax! Anyway, after I did that I talked to someone after a long waiting time on the phone and we agreed on the monthly price and he said that they wouldn't charge me set up fee which is $100 since I am a reoccurring customer, we set up an appointment with their technician, he came and our connection works fine but they charged me the set up fee. I called them and they said you are right but there is nothing we can do..

The price keeps increasing, and they haven't proven that the service is any better. They said online they would lower my price and they didn't lower it, it stayed the same. It's hard to say this is the best available, and have been thinking of switching to another one. I know there are ones with lower prices, and have been on the edge about switching.

Verizon keeps increasing their prices but not improving their services

What a joke. I was promised all these promotional gift card and specials, which I never received and my bill was constantly screwed up and because they had to adjust my bill previously they refused to correct their errors again

I signed up with them for a voice and internet connection. The internet connection is either not working or, when it finally works, it is terribly slow. Cannot really recommend them

My experince with Verizon has not been great. Verizon has really been a thick skull when I want to do anything. A few agents have been rude to me. I am going to be switching my service shortly. Goodbye Verizon!