VerizonReviews of verizon.com

They had me switch from another company with the promise of perks. I was supposed to get 2 free phones. Now 1 is free and I'm paying $55 a month for the other. I was supposed to have a lower Frontier and Netflix bill and am not getting either. I'm also now in alot af areas with no service. Plus I'm stuck for 3 years or will pay full price for other phone too

20+ years Ive been a customer. I recieved a notification that my service would be disconnected in 48 hrs after a payment issue. Next day service was restricted at 8am. Didnt have data to move money to pay bill. All calls redirected with no service 250 miles from home. Multiple indian accents later I'm being redirected from person to person. My call ID says my wife Im talking to "payment arrangements" Ive recieved 10 pin Verifications. Time to switch to T-mobile.

Absolutely terrible. I got a new Fios subscription, everything set up by a Verizon technician. Internet doesn't work 50% of the time. The Chatbot is terrible, the voicebot as well. Online troubleshooting once logged in does not work (the troubleshooting itself is faulty!), the chatbot said I would be able to schedule an appointment with a technician but if that's possible, Verizon hides this option so well that one cannot find it. Absolutely disappointing.

If I could give them a zero I would. They want to charge a fee to talk to a customer service representative. They don't care if you have been loyal to them. They love screwing people over.

Well, after a 17yr run, not only am I DONE, but I am seeking a class action attorney to investigate deceptive business practices. I just wasted an entire day trying to file the first and only insurance claim on our acct. and was denied. My bill reads " Tot Mbl Protect MD Biz 3-10". I was told this would provide Acct wide protection for our equipment. I checked my bill, there is nothing on the individual lines that delineates whether that equipment is or is not covered. Now that I have a dead phone, go figure, they arbitrarily decide that device is not covered. Not only have they lost a loyal customer, now they have a very pissed off, vindictive customer.

The one star was because I couldn't go less-seriously I've been with them since the Qualcomm days-this company has fallen off the radar when it comes to customer support. They bill for people who've passed on, and refuse to listen to reason about it-they billed me one moth for only 6 calls over 200 USD...I have 3 lines but they are all WIFI-yet they refuse to change the plan, allow easy login (I can't) and adjust the rates to accommodate-all of that is non-existent-T Mobile shares will rise, Burry will address this one-little doubt...the big short-they cannot succeed with the game plan they have now-they act as if, they are getting ready to sell, merge or dissolve

WAY OVER PRICED. IF YOU HAVE A PAST DUE PAYMENT THEY DO NOT ALLOW YOU TO SPEAK TO A HUMAN ONLY AI VOICE BOT DEMANDING PAYMENT TO SPEAK TO A HUMAN. FINANCIAL DEPARTMENT SUPERVISOR TELLS YOU MAKE A PAYMENT ON THE APP TO RESTORE SERVICE BUT IS FALSE SERVICE STILL STAYS OFF. THEY COMPLETELY SHUT YOU OUT AS A CUSTOMER WITH A PAST DUE. IT TOOK ME HOURS TO FINALLY REACH THE HIGHER UPS TO RESTORE SERVICE MANUALLY.

I’m so frustrated with Verizon. I left one carrier to lower my bill through Verizon. When I switched over, I was told that they would pay my old provider a payoff fee. So I traded my new phone with them, September 8th, not being told that I had to have a certain plan which was $114.84 and keep that plan for 6 months. If I had been told all of that, I would’ve never left my old provider. I feel like I was a scam because now they have refuse to pay anything for switching providers. So I would advise you if you want to go to Verizon ask them about all the fine print that they will not tell you about and you’ll be stuck paying for two phones and only have one.