VerizonReviews of verizon.com

Awful experience with Verizon. Signed up for their +play program that promised $15 Netflix credit for $10, but they charged full price instead. Their customer support is a joke - agents take 15 minutes between responses just to ask useless questions. When one finally started helping, the chat conveniently disconnected. Save yourself the headache and avoid Verizon completely.

I tried to change auto pay to a monthly payment plan where I mailed my money to Verizon. The CHAT agent could not help me despite my explaining carefully to her this simple procedure. Then she cut me off without helping at all. If you get "Olivia" as a CHAT agent, don't bother to spend time with her. She is incompetent.

We moved to Spain, and it took Verizon over a year to finally cancel our account despite repeated requests, chats, and emails. Then, they sent us to collections for a bill for less than a dollar that they said we owed when we repeatedly asked them if our bill was at zero. We will never use this company again if we move back to the States.

Worst service ever, please avoid at all cost.

Just when I thought Verizon was tired of their horrible reviews and FTC fines and was making an effort to be a less offensive consumer company, they went back to their rotten roots. We made the mistake of upgrading our phones with Verizon. Like others we got hammered. Their phones are "locked phones" meaning you are locked into Verizon. Verizon loaded over 70 apps and changed all of our settings on the new phone set up. They then charged us $30x2 for this abusive service. They said our former phone plan was no longer available and we had to take an "unlimited plan" One time UNDEFINED charges of $65 and $28 on top of the other unfair charges, represents the ultimate rotten tech company practices. It took us two weeks and two trips to the Verizon store to get all of the settings and unwanted apps removed or disabled. Still having to deal with Google "enable play" harassing pop ups every minute. I will give Verizon credit for the changes they made to MyVerizon on line app. Much more information is now available and the common billing complaints are being addressed. Customer Service is a new night mare. No more domestic English speaking help desk people. All calls now go to an overseas no English, no knowledge of plans no service contractor. Horrible.

poor service, overcharging, promising discounts that will never happen, Tried to talked to them for 4 months but nothing was done. Not recommended at all

We added a new line during their promotion that would send a phone iPad and I watch at a nice discount. Instead of one they sent two of each item. We tried to send the second set back they wouldn’t take it so we went into their store in Joplin Missouri and they said it was taken care of. It wasn’t we still have the set because they didn’t take it back and we are being charged for both sets full price instead of the promotion. I have spent so much time on the phone I’m done . When we get this stuff paid for we will never use Verizon again. I’m off work and struggling to pay for something we didn’t need.

They are constantly adding costs and overcharging. It’s very difficult to actually talk to a real person there and they are never helpful anyway.