VerizonReviews of verizon.com

I switched from Xfinity to Verizon after they dangled what sounded like a great deal a $200 gift card after 90 days may be 120 days( I don't remember exactly how many days I had to wait lol. That, plus their “best service” claim, sealed the deal for me. Well, 90 days came and went and nothing. Every time I called, customer service acted like they’d never heard of the offer. After a while, I stopped asking. It was obvious this was just a bait‑and‑switch. And that “best service”? Nope. Coverage doesn’t stand out at all compared to AT&T or T‑Mobile, but they definitely stand out when it comes to their outrageous prices. When my contract’s up, I’m out. Even without the gift card, I might’ve stayed if they’d been honest. But lie to me once, and you’ve lost my trust for good.

Went an entire month with no service. After many chats & personal calls I was promised a refund that I had paid for that month. NEVER HAPPENED. Now because I cancelled my account for lack of service they are recanting on my refund. I look at this as theft, I paid for service, they didn't provide. Beware of Verizon's shady practices.

Never got my Internet, never got delivered to my crib. The lady who signed me up promised a free iPhone or iPad. That was a lie. So I cancelled account but they keep billing me. Now threatening to send my bill to collections

The absolute worst mobile phone company

My company tried repeatedly to order Internet service for our business. As the business owner I went through a verification process - online live picture, picture of my drivers license, etc- and then they asked for the exact same thing in the next session. We went round and round a few times and decided they don't want our business. They cancelled our order twice! So we went and ordered from ATT.

I ordered new devices for pickup at the Dallas, GA Victra/Verizon store. Verizon shipped them to the wrong store in Lithonia, GA without my authorization. I never received the devices or signed for them. The Dallas store failed to identify the misdelivery, and I discovered the delivery address myself. When I called Verizon corporate, the representative ignored my explanation that I had cancelled my account over this incident and instead tried to upsell me Verizon services. Only after repeated refusal did she offer to email the store for a callback — no direct contact number exists. Verizon claimed an “investigation” was required before resolution, yet still allowed my account to close and my numbers to port, showing this was simply a stall tactic. I have filed complaints with the BBB, FCC, and Georgia Attorney General.

Here is what they will not tell you — there are two companies that call themselves Verizon and they will not talk to each other. This is YOUR fault. You SHOULD have know this and acted accordingly. In the meantime here is a useless AI to upsell you while refusing to route your call. We already have your money, so b’bye! Suckers!

For 2 years I have tried to get a new phone with all the offers always being made. Twice was told the phone had certain options by the sales rep only to find the options were not there (TOF sensor for LIDAR). Several times now the representative told me I can upgrade and when I did it was not an upgrade but an added 3rd line that was not requested so the phone could not be used as an upgrade and i have to return each time. On my last excursion I was offered an upgrade to an S25 Samsung without a trade in and that too was a lie and a third line issue so the phone was returned on time i did not use it for 30 days. Now I have no new phone as it was returned and I am being billed for the price of the phone, $1075, I no longer have. I am going to T-Mobile after 15 years of Verizon. Very disappointing. Customer service is usually a foreign operative that lies to you face on a regular basis.