VerizonReviews of verizon.com

Absolutely way to expensive even worse if you try to leave. Tried to cancel the service and customer service said they couldn't because it was a business line and the business office was closed so they directed me to the business website. Did all the steps there, months later still getting charged and now business customer service says no record of the attempt to cancel so have to pay the bill for the moths I never used it even though you can see I never used. Not to mention you have to buy out their insanely expensive crappy routers. That max out at 200mb and my new T-Mobile one will sometimes pull double that speed at a fraction of the cost.

alles gaat hier mis en uiteindelijk wordt er geen actie meer ondernomen om een probleem op te lossen. Al meerder jaren klant en na een administratieve aanpassing ging alles mis en is er zonder overleg mijn account afgesloten. Ze bellen niet terug en zorgen niet voor een oplossing.

Upgraded to FIOS+ on December 9, 2025. Since installation one week ago, I experienced "No Signal, Check Source", freezing screens, VMS Not Available, HDCP ERROR DETECTED and unavailable tech support. Called Tech Support only to get an automated response Tech Support is only open during normal business hours. Recording did not say what "normal" business hours were. Went on Verizon Chat Line who said technicians are aware of problem and are working on it. I asked what Tech Support hours are and was told 9:00AM to 6:00PM. Wrote Verizon Consumer Group CEO and CEO of Verizon Communications relating in detail the many installation/customer service problems. If I do receive a reply, it will probably be a form letter with an auto pen signature. I believe Verizon jumped into the streaming service without thoroughly testing their system.

I wont bother you with the specifics because I might become homicidal reliving the experience. Suffice it to say I lost an hour of my life last week trying to fix a problem THAT WAS AT THE VERIZON END (the tech I spoke to said they had been "getting a lot of calls about this issue"). Alas...that fix didnt cure the problem so I called back and despite the BOT telling me it was a 4 min wait to speak to a human it took 17. I then wasted yet another TWO hours while my call was moved to a supervisor who had to get help from her supervisor AND her "tech team"...thats a total of 3 hours for verizon to theoretically fix THEIR problem and only time will tell if they realy did.....get a walkie talkie, yell out the window, get a ham radio...anything has to be better than these clowns! Update: no repair...called back...2 more hours...stunning...how are these people in business..."Too Big to Fail"?

I had a terrible experience with their customer service. I ordered new wireless and phone from them, and they assured me that the order would be delivered in two days. However, the next day, I received an email stating that the order had been canceled. When I contacted the lead customer service representative after transferring to multiple departments, they denied that the order had been canceled and assured me that it would be delivered on time. Later that day, when I tracked the order with the shipping company, they informed me that it was being returned to the shipper. When I contacted Verizon again, they confirmed that the package was not being returned and should be delivered on time, which was never the case. After calling Verizon multiple times about the status of the order, they informed me that it had not been processed correctly the first time and that they had now processed it. They asked me to wait for a day. After another day, when I called them again, they informed me of another issue. After multiple hours on hold and multiple transfers, I received the same answer. A week later, the order is still waiting for delivery, and I have no idea where the package is.

Switched over to Verizon Wireless about 2 months. Worst decision ever. They absolutely suck!

🚨 Verizon Customer Service Warning! 🚨 I spent over 11 hours trying to resolve unauthorized charges on my account — for fully paid-off phones, mobile protection insurance, and hotspot fees I never requested. Despite providing all details multiple times, Verizon still hasn’t resolved the issue. I have full proof of all communications. No calls, no store visits, no excuses — this should have been fixed in writing. Loyal customers, beware: Verizon may charge you for things you’ve already paid for, and correcting it can take hours or days.

My mother retired from Verizon. She's had Verizon landline phone service "forever". She just turned 100 & entered assisted living & we wanted to "move" her phone number to the assisted living place where she lives now. It has been a month of dealing with the incompetent people at Verizon to move her phone. We get promises that are broken. We get work orders, dates for the move & NOTHING happens. Without exaggeration I've been on the phone with Verizon for at least 8 hours over the month. I GIVE UP. I am calling them & cancelling their lousy service even though my mom gets a big discount on service because it is a retirement benefit. Verizon is the most incompetent mismanaged company on the planet. Why people continue to deal with them is amazing!