VerizonReviews of verizon.com

I am a former Verizon Wireless employee of 30 years and while still working the following should prove that employees are treated no different and possibly worse. My data consumption is primarily wifi, so I had been on an old plan with unlimited voice, text and 10GB rollover data. I begin receiving texts, emails, and phones calls informing me that my account had been reviewed and an unlimited plan would better service at double the cost. Of course, I informed them that whomever reviewed my data consumption should be released from work and I was not about to migrate to unlimited, which stating unlimited is a joke anyway. After refusing for several months to migrate to an unlimited plan, Verizon Wireless decides to force the issue by adding a $7 monthly charge, f'ing ridiculous. So, I am no longer a Verizon Wireless customer due to the slimy tactics. This company is one of the least honest, void of ethics, and just a terrible company. They will lie and cheat to meet financial metrics. I am unable to truly state how I feel due to being censored and not posted.

had the hardest time talking their reps!!!! never again!!!!

I HOPED THAT THERE WILL BE LOWER RATING AVAILABLE. Signed a contract in May 2025 for internet, 3 office desk phones and 2 mobiles for my company. They sent the wrong equipment, have no internet and obviously NO phones, obliging me to send employees home because we couldn't work from the office. I was stuck with that equipment until October ( still no phones, no internet) and of course I had to take their competitor in, Spectrum, in order to be functional. We are in January 2026, and they still bill us 500$/month even if they acknowledged not only their incapacity to get service to me but also receiving ALL EQUIPMENT BACK in October last year. I spoke with tens of agents and supervisors from India, Pakistan, Philipiness etc. with no result. It fills like this is the biggest scam in the official enterprises list. If you want to get the worst service, the most terrible internet available and to pay the $$$$ , be my guest and book VERIZON. If not, Spectrum is a cheaper, more reliable option.

SIM activation delay. VoIP call quality is poor.

After switching to Verizon from T-Mobile, it took three and a half days to get our new phones fully set up — after they already arrived three days late. We paid extra for overnight delivery, which ended up being completely pointless. It took hours just to reach someone by phone to address the setup issues, and when we finally did, they were unable to resolve the problem. We were told a technician would call us the following day, but that call never happened. Assuming an in-person visit would finally solve things, we went to the nearest Verizon store, only to be told they could not help with account issues or phone installations. Despite having multiple Verizon stores in surrounding towns, we were directed to the Amazon Corporate Center over an hour away. After spending three hours there, the issue was only partially resolved, and we were told it could take another 24 hours for iMessage to start working. On top of all of this, service throughout Maine has been extremely inconsistent — even in downtown areas, coverage is hit or miss. Overall, this was an extremely frustrating and time-consuming experience, especially for a service that is marketed as premium.

I tried to receive Verizon! But ran into some issues! First Verizon took money off the apple pay but DID NOT put it back on! Then I received a internet connection box that doesn't work @ all! Then as that waiting process I get a threatening letter with a bill of $89.52 in the mail! I am very upset with how it all went down! So I prefer to stick with the Internet and phone company I'm with right now! If Verizon is NOT going to work with me over this issue!

Muy mal trato te venden un telefono por un precio falso. En cuanto sierras contrato suben los precios o mensualidad.

I've been a verizion costumer for over 4 years,and they've always provided excelente service,but this past year,2025 the quality of costumer service was de creaste to zero.During my last call on december 16,2026 at 9 am, the representarive siento 2 hours talking to me and silla couldn't activate my watch.Situation like this have become constant, loyalty program cancelled without prior notice, etc.It's siempre like they are actively trying to lose costumer instead of retaining them, which make me think that some employees are trying to sabotage the company.It's as if the competition has infiltrated them with agents, i can't find any otero logical explanation