VerizonReviews of verizon.com

Do NOT go here for ANYTHING. I decided last Friday to jump ship and go with Verizon thinking I was better off than with T-Mobile. I was excited to have a new phone (was talked into getting the Google Pixel 10 Pro) and at the prospect of only paying $45/line. I traded in my S23 Ultra and that covered the purchase of my kiddo's phone, so I would finance my phone, cost estimates of $140/month after taxes and fees. Went to do a credit check and get declined. Why? Because someone already has a Verizon account with my Social Security number, but a different name. Hmmmmm. They asked me three times if I already had an account. I answered no, I've been with US Cellular for 20 years. We contact fraud, I have to send them my ID, my Social Security Card, and a selfie to verify I am who I say I am. Yet they clearly couldn't do that correctly the first time considering someone already used my SSN, but didn't match the name! When I asked the fraud rep to cancel the account because it's OBVIOUSLY fraudulent, they refused because the account has been with them for many years and is in "good standing". Uhhhhh....EXCUSE ME?! The fraud rep assures me I'll get an email from them in 24 hrs, they first need to get a hold of the account holder to verify their information. I'm sorry, but if I'm knowingly committing FRAUD, am I gonna answer the phone when you call wanting to know who I really am?! Absolutely the hell not! The sales rep at the store continues on, gets a new account set up for me anyway, and sends us on our way. The next day I get a notification that my bill is ready and due June 13th. Okay, maybe it's just the line activation, right? Maybe a partial month considering we only just got the phones on the 22nd NOPE! Y'all, I'm being charged $355.50 on top of already paying $268 for activation fees at the store. Tuesday the 26th rolls around. I still haven't heard from the fraud department. You know, the ones that would get back to me in 24 hours? So, I called them and sat on the line with another fraud rep, Shawn and after demanding they cancel the account and AGAIN them refusing to - isn't that aiding and abetting a criminal? - disconnect the line, I decided I'm DONE. I disconnected everything and returned our phones. My S23 I gave them? The one they gave me an $830 credit for? GONE. I can't get it back. They wouldn't even offer me any sort of refund. They left me with no phone, no options. Then when all was said and done, had the BALLS to still charge me 95 cents to return the phones. So, all in all, I PAID $270 for them to take my phone. In short, I'm DONE with Verizon and their entire company for failing to protect people. For lying about their pricing. For lying about their ability to cancel accounts. For taking advantage of people hoping that for once the grass will be greener elsewhere.

Formal Complaint Regarding Unauthorized Line and Billing Charges To Whom It May Concern, I am writing this formal complaint regarding a very serious issue on my Verizon account that has caused me significant financial loss and frustration. I have been a loyal Verizon customer for approximately five years. Around three years ago, I added my wife, my son, and home Wi-Fi service to my family plan. Since then, I believed my account only contained those services. However, in March 2026, while visiting a Verizon store to complain about weak network coverage, I discovered by complete accident that there was a fourth unauthorized line active on my account. Not only was this unknown line added without my knowledge or consent, but it also included an iPhone 13 device for which I had been unknowingly paying monthly installments and service charges for nearly 36 months. This means I have been charged for an unauthorized phone line and device for approximately three years without ever being informed or approving such addition. I do not know whether this fraudulent or unauthorized action was committed by an employee at a Verizon store or by someone internally within Verizon’s system, but this situation is unacceptable and extremely concerning. In March 2026, I contacted Verizon customer service through 611 and filed a complaint immediately after discovering the issue. The representative deactivated the unauthorized line and assured me that I would receive compensation and reimbursement for the charges I had paid over those 36 months. Despite these promises, several months have now passed and I have not received any refund, compensation, follow-up, or proper resolution. I consider this a serious billing and account security failure. I have continuously paid Verizon bills in good faith for years, only to discover that I was unknowingly financing a phone and service that did not belong to me. I am formally requesting: A full investigation into how this unauthorized line and iPhone 13 were added to my account. A complete reimbursement of all charges paid for this unauthorized line and device over the past 36 months. Written confirmation regarding the outcome of the investigation and refund process. Immediate escalation of this matter to Verizon management or the appropriate fraud and billing department. If this issue is not resolved promptly, I will have no choice but to escalate the matter further through formal complaints with the FCC, BBB, consumer protection agencies, and any other appropriate legal or regulatory channels. I expect a serious and timely response regarding this matter. Sincerely,

I was looking to bundle internet, phone and streaming TV so I called Verizon. Big Huge, Major mistake. I called them and spoke to a guy and told him exactly what I was looking to do. He put me on hold and came back and said I could get all 3. I told him to sign me up. I had to pay the taxes on the phone and do all the paperwork and I was done. The Gateway and phone came but nothing for TV. I started calling the sales agent to find out what was going on but he never answered. I then called the Customer Service number and found out TV is not available in my area through Verizon. I said ok I'll send the equipment back and you refund my money. It took me over 6 months and a lot of phone calls, stress, and over 6 months. I finally went online and found out who the leadership team was, sent a message and that night the CEO of Verizon called me. I missed his call so I called him back until I got in touch with him. I explained what happened. They had also turned me over to a collection agency because they said I owed them over 230.00 when I had no service or equipment. They took that money out of my bank account. I talked to the CEO and told him everything. The next day I had my money back and stopped the collection calls. He is an amazing man, I just love him and how hard he worked and believed me. I would advise everyone do not switch to Verizon unless you got a strong heart and plenty of money . NEVER EVER WILL I EVER SWITCH TO VERIZON AGAIN.

I have been Verizon Customer for nearly 30 years. I was literally a customer before they were Verizon. This morning I was disconnected for a bill of under $200. I understand that it was past due and that I needed to pay but a little text message saying you’re about to be shut off. Would’ve been nice instead. Well I was on my way to work. My navigation cut off and I thought it was the app that I was using. Mind you I have five lines on this account and it is used primarily for business. At any rate, I immediately called when I realized what had happened. I got AI customer service which was polite. I made a payment, but my service was not restored. I called back to ask how when the service would be restored and I could not get a human they kept sending me a link. The link was not working properly because I did not have Wi-Fi and would not let me complete an additional payment on the link. Consequently, I drove to location in front of a hospital. Use their Wi-Fi. Finally tried to log into my account after several tries of calling customer service only to have the same link sent to me and no human to be found eventually with the help of the hospital Wi-Fi I was able to make a payment on my account second one by the way and service was restored after about 15 minutes. I did call because I did want to put in a complaint I could not get a human on the phone in fact the customer service line Another AI kept telling me that he was sorry and he understood how I felt. I did have to speak to human three times finally he tried to transfer me to a human and lo and behold after about 30 seconds I was disconnect. and low and behold after about 30 seconds I was disconnected T-Mobile here I come.

Absolutely terrible experience with Verizon. About five months ago, I called because my internet speeds were extremely slow. Verizon told me my router was obsolete and said they would replace it at no charge. A technician came out and replaced the router — and ever since then, my entire home network has been a disaster. Multiple TVs stopped working properly, my Sonos system failed, speakers disconnected, and several devices throughout my home no longer worked correctly. I ended up paying over $1,000 out of pocket to hire someone to repair and reconfigure everything Verizon disrupted. To make matters worse, my internet is now actually slower than it was BEFORE the replacement. Then Verizon started charging me over $500 for the “free” replacement router they specifically told me would cost nothing. For over four months, I’ve received suspension and collection notices every single month. Every month I call, sit on hold for an hour or more, get transferred repeatedly, sometimes disconnected multiple times, and every single representative tells me the charge will be removed. Yet somehow the bill keeps coming back. This has been one of the most frustrating customer service experiences I’ve ever had. Nobody seems accountable, nobody follows through, and customers are left wasting countless hours trying to fix Verizon’s mistakes. I honestly cannot recommend Verizon to anyone after this experience.

In mid-April, I called Verizon to cancel my internet/TV/landline service as of April 17th when I was moving. I also returned all of their equipment to a Verizon store on April 17th. I just received a new bill for these (cancelled) services, so I called them. They said that the service had not been discontinued because I had not decided whether to move my landline phone number. Therefore, I had paid for service for a full month after I had moved and they were now billing for an additional month. I cancelled my auto-pay information and they said that they were discontinuing the service as of May 19th -- a full month after I had moved. Not only did I end up paying for an extra month, which I want refunded to me, but they had no regret that they were charging me for services that I had cancelled. I should not have to pay for their representative's poor service and error.

Switched from comcast to Verizon for internet. Didn’t work from day one. Buffering on tvs and no network connection. Had to have 6 techs come to house. Very poor customer service follow-up. Don’t call when supposed to. Had to buy an Eero for $360 to get it to work. They Wouldn’t give credits for not working. Two techs didn’t show up when supposed to. Just never came. A nightmare.

I have never had such disdain for a service provider in my life. I have a 10-line business account with verizon that has been disconnected for non-payment despite being paid monthly minimums and being credited for severaly overbilling errors on their part. It is aggregious how much their service is for such poor accountability. Searching for a replacement now.