VerizonReviews of verizon.com

Paid for the month. A month later I had not had an account verified. They certainly want my money quickly, but are in no hurry to get my phone service up and running. Promises: Sim Card being shipped - no tracking info, wrong one sent, 2nd attempt, no SiM card received. Without a verified account there is no way to find the correct phone # for support. The bad loops are continual, frustrating and I still have no service!!!! Never choose this phone carrier!

I signed up at the end of May in the store, it took the verison guy 6 hours to sign me up, while the manager Lance was doing whatever. I was so tired of waiting to get my service transferred from one carrier to verison. They kept giving me the run around on how much my hook up bill would be, one said 500. then 300 to 200 down to zero then went back up 200., but they kept saying bc I started in April I would charge another 300. Again I started the end of May. I went back to the store still getting the run around from Lance the manager, so he didn't want to take care of the problem so he gave me back to the guy I sat with for 6 hours. Again nothing got fixed.. On May 11th 2026 Tinarenna texted me about my returning my old phone for my trade in.. I told Tinarenna what I just explained to you here and she fixed the whole bill,, she dropped the hook up fee to zero and my monthly fee was down to 132.a month.. when I went in to check my bill in MY VERISON the first time it was there on my bill. 132.. but there after it was gone no sign of the 132. it was 200 plus.. this place is a complete joke .. the other carrier was T mobile they weren't bad I just didn't get service where I lived... So I am still waiting June 27th from May 30th for someone to fix this problem..

We decided to switch our family over to Verizon after being assured that the process would be completely seamless and take only a few minutes. Four days later, I am still dealing with hour-long phone calls just to get four lines moved over to four new devices. Every time one problem was finally fixed, I would be transferred to a service rep who had little to no training, and two more problems would arise. To make matters worse, our family was left completely without service for two full days. At one point, Verizon accidentally transferred my husband’s phone number to my device, and it took them three hours just to go into the system and rebuild my actual number. Then, when I tried to return a phone, they messed that up too and ordered me an additional device instead. I deeply wish we had never switched to Verizon. It has been an absolute nightmare, and we still don’t have everything taken care of. Save yourself the headache and stay away

Been with Verizon for 17 years. Late freq but never more than about 10 days. on payment. Today they cut my service for being late. Not a month. Just late. I'm going to Att.

Unless in trying to get a human. Have had same issue with fios for 4 years and have never gotten it resolved

I have never dealt with a company as dishonest and frustrating as Verizon. This has been the worst customer service experience of my life. This month, Verizon sent me a bill for $3,572. Yes, you read that right — three thousand five hundred and seventy-two dollars. It is absolutely outrageous and completely unacceptable. For more than a year, I have been going back and forth to Verizon stores and spending countless hours on the phone trying to fix ongoing billing issues. Every time, I get transferred, promised a callback that never happens, or told a different story. Nothing gets resolved. They waste your time, drain your energy, and leave you feeling helpless. At this point, I genuinely feel like Verizon is constantly finding new ways to take money from its customers while refusing to take responsibility when something goes wrong. It feels like they are stealing your money in plain sight. I would never recommend Verizon to anyone. Check every single bill carefully, because if this can happen to me, it can happen to you. Save yourself the stress, the endless phone calls, and the financial nightmare. Stay away from Verizon.

Es la peor compañía de comunicacion que conozco. Ya son tres veces en menos de un Año que me dejan sin comunicacion. Deberias replantear su funcionamiento. Si les quedo grande la empresa pues vendan. Y esto no se arregla con descontar 20 dolares esto es mucho mas delicado. La superintendencia que los regula deberia tomar acciones.

After four visits to complain about overcharging me or calls from overseas,the staff was very helpful.Howevedr after every settlement and payment to close the case my 2 lines continued to be disconnected, hurting my business, amind boggling and frustrating experiences compounded by more than 11 calls to customer services and to financial services they provided nice talk however each ime they came out with a. ew version.last was with a manager in financial services who took a lot of time to listen and consequently did redjuce/adjust cost to 183 dollars paid immediately to close, a vberizon agent was prevy to the conversations and did his best to help .The financial manager informed both of us that tnecase as been closed. With an apology for the hurt in my business.However,.2 days later my 2 lines have again and again been disconnected and a vereizon recording still talks about 1300 dollars due??? ..unbelievable issue ,it started March 16 2026 when I had complained about being overcharged HELP is there any accountability? This is hurting both Verizon credibility and my business 1305 Pstreet LLC 2022466677. 2407199234 can Verizon contact me as long as my lines are disconnected i keep on being harassed by phone recorded calls about the so called unpaid bills