VerizonReviews of verizon.com

ABSOLUTELY DISGRACEFUL CUSTOMER SERVICE Verizon has provided one of the WORST customer service experiences I have ever had. We cancelled our Internet service MORE THAN TWO MONTHS AGO. We returned Verizon’s router. We clearly informed Verizon that we had permanently LEFT THE UNITED STATES. And yet Verizon STILL KEEPS SENDING US BILLS AND DEMANDING PAYMENT! How incompetent does a company have to be to continue billing customers for a service that was cancelled months ago, after the equipment was returned and the company was explicitly informed that the customers no longer even live in the country? What exactly are you charging us for, Verizon? Internet service that we do not have? A router that we returned? An account that should have been closed months ago? This is beyond ridiculous. It is outrageous. We did EVERYTHING we were supposed to do. We cancelled the service. We returned the equipment. We notified Verizon. Yet apparently Verizon cannot perform the very basic task of properly closing an account. Instead, we continue receiving payment demands for a service we DO NOT HAVE. This is not a minor mistake. It demonstrates an astonishing level of incompetence and complete disregard for customers. After this experience, I would NEVER recommend Verizon to anyone. VERIZON: STOP SENDING US BILLS. CLOSE THE ACCOUNT. REMOVE EVERY INVALID CHARGE. AND CONFIRM IN WRITING THAT WE OWE YOU NOTHING. Enough is enough.

I decided to switch internet providers away from FIOS to Xfinity based on price once both mobile and internet were included. My mobile is currently with Verizon through a business account with internet on my home account. Having retired I have to do something for mobile service to continue. My Verizon app set up for Fios uses my contact number so it reverts to assuming I want to talk about my business account meaning no information on my Fios account. I tried to use chat to describe my situation and what I wanted to do - terminate Fios. The wonderful "digital assistant" decided not to respond at all, twice. I then went onto Verizon's main site to get a contact number for non business Fios. Another digital assistant also assumed I wanted to talk about the business account that is linked to my phone number. When I responded that my request was to terminate Fios it asked for a different phone number. I finally got transfered to a real person who was nice but told me that the number that I called was the wrong number for Fios and gave me a new number because she could not transfer the call. The new number got me to the same digital assistant as before, the same confusion and finally to a live person who could help. The live person was helpful and professional and got the required task accomplished. The main point I am making is that there is a radical disconnect between what executives consider to be customer service and how customers perceive that service. I have no idea what Verizon spends on creating AI but I suspect, it's a lot. Verizon's version, where it is completely clueless, is unfortunately, consistent with every other major company. I have had similarly awful experiences with companies such as Truist, Delta and American Express. The irony is that each of these service companies could choose to differentiate themselves from the herd by actually providing human service and improve customer loyalty and satisfaction. Refusing to talk directly with a customer is a lost opportunity to make a sale or avoid a lost customer. Its not rocket science but, apparently, not a concept with which CEOs are familiar.

They don’t care about their customers

Verizon promised to pay off my phones if I switched from AT&T instead they left me owing 671.00 they really suck don’t go to Verizon they are a bunch of liars

All I have to said is they lie and once you past your first month you are stuck with then. I transfer my phone from att and it was a mistake. I should have tried T-Mobile. 12 years in the army and they lie to your face do not trust. It’s all a lie with the final payment they said. It’s a disgrace as a company. We all hard working for the little money we make to trust this company. No shame. To all my servicemen please do not work for Verizon or buy from them we are better than them. I wish I could only give zero star

Verizon is the worse company for a phone business company. I got bad reception for the past 10 months. I GOT OFF VERIZON 3 MONTHS NOW AND STILL GOT CHARGE OVER $3000.00 DOLLARS OVER HIDING FEES THAT I WOSENT TOLD. I COULD EVEN UNDERSTAND THE REPRESENTIVE THE ASSENT WAS VERY HARD TO UNDERSTAND AND AT THAT I HAD 2 LINES TURN OFF 6 MONTHS AGO AND THEY WAS SUSPENT BUT I WAS TILL GETTING CHARGE. PAID OFF ALL MY PHONES AND DO TO SOMEONE IN VERIZON GETTING SOME TYPE OF REWARD WHEN I WAS THERE CUSTOMER GOT 4 LINES ON A CONTRACT WITHOUT MY KNOWLEGE AND NOW I HAD IT PAID $390 FOR EACH ONE OF THEM. THEY HAVE SOME GOOD REPRESENTIVE BUT THERE IS A 78% OF THIS REPRESETIVE THAT ARE FROM ANOTHER COUNTRY AND THEY DONT EVEN BOTHER EXPLANING THE RIGHT THING. I DONT RECOMEND THEM AT ALL.

I have been with Verizon for the past 7 months, and my experience has been extremely disappointing. Every month, my bill kept increasing without any clear explanation, and this month it suddenly tripled. When I contacted customer service, I was repeatedly transferred from one representative to another without getting any proper help. Eventually, I spoke with a supervisor and explained everything, including my payment history. I made a payment on July 20, and today is only July 31—so how is it possible that within just a couple of days my bill shows $210 and my line has been disconnected? This situation feels very unfair and misleading. I expected transparency and better service, but instead, it has been stressful and frustrating. Please be cautious and review your bills carefully if you are with Verizon.

I have been a Verizon customer, and this experience has been beyond frustrating. I manage my elderly parents’ Verizon account because they live overseas. About six months ago, we paid off their phones in full and were explicitly told the account was closed and that there was no remaining balance. Now, out of nowhere, we receive a notice saying a $119 balance has been sent to collections. When I call Verizon, I’m told the account is closed and they can’t even locate the balance or explain why it was sent to collections. How can an account be closed with nothing owed, yet somehow end up in collections months later? My father is now extremely worried that his credit will be damaged over a bill Verizon itself can’t explain. No customer should have to deal with this, especially elderly customers who rely on family members to manage their accounts. To make matters worse, calling customer service has become an exercise in frustration. Calls are routed overseas, communication is difficult, and getting a clear answer or someone who can actually resolve the issue seems impossible. This entire situation has destroyed my confidence in Verizon. If this is how they handle accounts after telling customers everything is paid and closed, it’s unacceptable. Because of this experience, I will be moving my own Verizon service to another provider. I expect Verizon to take responsibility, correct this collections issue immediately, and ensure it does not negatively affect my parents’ credit.