VerizonReviews of verizon.com

Worst customer service I have experienced this year. Multiple calls, long call back ques, disconnected in the middle of a call and did not get a call back, scuffled between reps with no results. Their system is broken!!!

I went to a "verizon" store with Verizon signage and agents identifying themselves as Verizon. They sold me a "free" phone that cost $268 on the spot. Ivan and the manager promised I would not be billed for this "free" phone. Verizon, of course billed me. Turns out the store is Victra, not Verizon and does not have access to all Verizon's systems and billing. Tried to reach Verizon for 40 minutes this morning and the "digital asst" wouldn't get me to a human to solve the problem. Seems both Verizon and Victra are underhanded and lie to customers. My "free" phone already cost $268 at the store and I'm being billed over $45 monthly for a "free" phone.

Non existent customer service! I moved providers as I had no coverage at my new place of work. Verizon suspended my account immediately and I have no access to past or upcoming bills. Multiple phone calls and hours online trying to unlock account have not provided a solution.

If I could give it 0 stars I would. I’m supposed to be paying 183 but I’m paying over 200 for a phone bill. Times of hidden service fees I think.

Don't put it on the customer. All the options in the Verizon survey say, "Why did I disconnect my service?" I did not choose to disconnect; Verizon disconnected my service. The rep on Aug 18th stated that the rep on Aug 5th, who said a new device was coming in the mail, lied and misinformed me. Then on Aug 18th, the rep said my service was being disconnected; I had no say-so, no choice, and no options or support was provided. So add that as an option in your survey: Verizon disconnected you with no notice, when they easily could have been attentive to their customers and emailed or mailed them an update saying, " Soon, your area will no longer be serviced by us; we are giving you a heads-up notice so you can find a new internet provider. This was the worst breakup and the worst customer service I have ever experienced.

After 20-30 years of being a customer I will switch when my contract comes due. Enough lies. No issue with service but the promises of no fees is beyond. For years I have complained that they want to charge an activation fee for me re upping with them. Ludicrous. Then they come out with this fancy marketing campaign they no more fees. I even called to check. They lied outright. Only applies to their simplicity plan which is basically just their way to charge me more per month and try to get me to upgrade more frequently. Time to finally take Xfinity up on their offer when my contract comes up. Hours spent on chat. Enough of Verizon.

What a nightmare. Been on the phone with customer service for 4 hours and still on the phone with no resolution. Account was switched from prepaid to post paid without PERMISSION. in those 4 hours 5 different people, each unable to resolve the issue. Service incompetence at its best. Don't expect much Today 26th STILL NO RESPONSE...7 DAYS BEING UNABLE TO USE MY PHONE, EVEN THOUGH SERVICE PAID UPFRONT Pathetic to say the least

AVOID!!! Service was great, 2 years ago. Ever since, it's been a steady decline! NOW? I get FREQUENT "SOS" instead of signal bars in my area, despite ALLLLLLL the "turn your phone off and back on", "reset network settings" B.S. stunts. The issue is NETWORK DEGRADATION and they know it. Unless you enjoy paying $100+ per month for LOUSY service, FREQUENTLY FAILED & DROPPED CALLS, then AVOID Verizon Wireless. You've been warned.