customer
On both legs of my journey
On both legs of my journey, I was prevented from checking in online because Verifly imposed arbitrary rules that don't correspond to local restrictions. On the outbound leg, I was unable to use a recovery pass instead of a PCR test (even though it was accepted by Canadian border guards), and on the UK return it wouldn't accept my passenger locator form because it was less than 24 hours before the flight (UK government says ANY time before return is ok).



