customer
No refundable trials
I like the fact that you can see the description and background of each tutor, so you can find one that might suit you. Also, it's very convenient to see all available timeslots of tutors and if you are shy to say goodbye you can just stop scheduling classes :) What upset me is the refund policy, each student has only 1 trial and in case for any reason the trial didn't happen, they will not return it to you. Like, in my case, the teacher didn't show up for a lesson, but I wasn't able to use trials anymore to schedule a lesson with some other teachers :/



