VerbalplanetReviews of verbalplanet.com

Easy to use and intuitive interface

I had a good class with Carmen. The best proof is, that I booked a new class beginning of May

It’s a good system. The only grey area is what happens if the teacher or you cancels on the day. I will be using it in future as you get decent teachers and a good structure that keeps things running smoothly.

I like the fact that you can see the description and background of each tutor, so you can find one that might suit you. Also, it's very convenient to see all available timeslots of tutors and if you are shy to say goodbye you can just stop scheduling classes :) What upset me is the refund policy, each student has only 1 trial and in case for any reason the trial didn't happen, they will not return it to you. Like, in my case, the teacher didn't show up for a lesson, but I wasn't able to use trials anymore to schedule a lesson with some other teachers :/

Lessons are easy to book, pay for and cancel if needed. Progress reporting for the tutor is also useful.

my experience is good. But to be honest, no surprise & no bad experience. So far so good.

I have completed 4 or 5 lessons in Dutch. I have been booking every Thursday at 11 am. My tutor is wonderful, and I hoped to continue working with her. I found that no more lessons were available at the time I could attend. I feel very sad to lose my instructor. I now signed up for a different instructor. Continuity is important to me so I will request some way to sign up for multiple lessons so that we can keep the same instructor. Otherwise, everybody, make SURE you sign up well in advance or talk to your instructor about your desire to book regular lessons.

I recently had some trouble with payments on verbalplanet. Thanks to the kind and helpful staff, I was able to sort things out.