VenustasReviews of venustas.com

I had a great experience with this company. Their customer service team was extremely responsive and professional, and they took the time to carefully understand my issue. Communication was clear and timely throughout the entire process, which I really appreciated. They went above and beyond to help resolve the problem and ultimately exchanged the product free of charge, which truly shows how much they value their customers. The process was smooth, fair, and stress-free. I am very satisfied with the service and support I received, and I would confidently recommend this company to others looking for reliable products and excellent customer care.

I love this vest! It does the job keeping me warm on cold days from skiing to watching kids games outside on chilly mornings. I did have an issue with the heating element going out, but Venustas customer service was exceptional with following through with the warranty.

I've been a Venustas customer for the past 4 or 5 yrs having purchased 7 heated vests now for myself and family members. I just rcv'd 2, one of which was too small and Vivian took care of the exchange in no time flat, at no extra charges. The new vest was rcv'd in 2 days time, even before Venustas rcv'd the vest which had been shipped back. We have never had a problem with any of the vests to date, all have worked great. My experience with customer service has been nothing but outstanding. I will continue to purchase Venustas heated gear when needed in the future. Hats off to Vivian!

Very nice products. Tried several different brands, these are my favorite. Excellent customer service with helping and addressing questions/concerns. 7.4v Battery seems specific to brand, not interchangable with generic batteries. Highly recommend.

I had an issue with the heated vest after the warranty had already expired, and I honestly wasn’t sure what to expect. Since I live in Florida there was no opportunity to wear the vest for the full year. To my surprise, the customer service team went above and beyond by honoring the warranty anyway. They were professional, responsive, and genuinely cared about resolving the issue rather than hiding behind policy. The process was easy, communication was clear, and they treated me like a valued customer from start to finish. This level of customer service is rare these days, and it absolutely earned my loyalty. I highly recommend this company to anyone who values integrity and customer support that truly stands behind their products.

The original shipment of the battery I needed for the Venustas vest I had purchased was lost in the mail. After contacting Venustas customer service, they quickly shipped me a replacement battery. They were polite and very professional the entire time!

Good and fast customer service

Such a great company and product!! Venustas was out of the vest I ordered for Christmas and sent me the upgraded vest for the same price! I might add I ordered three of them and this company honored each one with the upgrade . my husband ordered mine 3 years ago and it’s still working great! I will be buying more for gifting