VenustasReviews of venustas.com

I got a gift for Christmas that needed to be resized. MYRR was very helpful in helping me sort out my issues and getting me what I needed very good communication very professional yet friendly.

Had a problem after one year with the battery connection. It was diagnosed over the phone and a replacement battery arrived in a few days, at no charge.

They have great communication. Customer service is important but it encompasses a lot. Which is why I wanted to specifically mention communication. Really love the Vests and the customer service.

I’ve enjoyed my Venustas heated vest. It is the perfect winter accessory. When it stopped working, calling customer service was also quite the easy process.

I received a heated vest for Christmas, but unfortunately the cord wouldn't work and the vest only functioned intermittently. I had already registered my vest, so when I called customer service, they were able to quickly pull up my previous conversation. They informed me they would send out a replacement, and I received it within two days! That kind of fast, efficient service truly impressed me. I absolutely love it - it's warm, comfortable, and perfect for cold days. Thank you for standing behind your product and replacing my vest so quickly. You've made me a customer for life!

Great customer service , I am very happy with my purchase .

This could have been the most complicated order they've ever had to process, but not only did I get a very high-quality coat, but the support team was also FANTASTIC to work with and extremely helpful. This is an amazing company, and I would definitely recommend it. If I could rate them a 6, I would.

Well, my zipper on my jacket my vest. I noticed that the zipper was kind of missing something when I got it, but I said it’s brand new so it can’t be a problem, but the zipper kept opening up at the bottom. I found that the metal part of the zipper that you stick in the other pot was only half as big as what it should be and they were cloth or fabric hanging out so I figured that was probably returned vest but the zipper was no good right from the start, but it was working OK until the bottom started opening up and it kept doing it so when I got the new vest, I noticed compared the zippers from the new vest to the one I own, and it was true the right side of the zipper that metal piece that you’re stick in. It must’ve been broken so only half was going in there anyway they sent me a brand new vest and it’s working fine, but I went in months using it so I couldn’t use it no more that’s when I complained about it, there was something broke on that zippo right when I bought it I should’ve sent it back as soon as I bought it, but they made good. They sent me a brand new vest and I will continue to do business with that. Thank you.