VenustasReviews of venustas.com

I worked w/ Anne for approximately 2 weeks navigating how to get a new battery for vest. She was attentive to my needs, even offered to send battery at a discounted price. She is professional and a great communicator, enjoyable process!

I own three Venustas heated apparel products, and I honestly don't think I'd make it through our winters without them! Over the years, I've also purchased Venustas heated clothing for several family members, and they all swear by their gear during the cold winter months. On the rare occasion that I've had an issue, such as with a battery or a connection, Venustas' customer service has always been excellent. They've consistently found a solution, whether that meant troubleshooting the problem or sending a replacement part quickly. I've been enjoying Venustas products for years, and the Women's 3-in-1 Heated Jacket is another great addition to my collection. The quality, warmth, and reliability keep me coming back, and I fully expect to be a loyal customer for many years to come. I highly recommend Venustas to anyone looking for dependable heated apparel.

Excellent product; Exceptional service. About 3+ years ago I had had it with brutal NJ winters and went on a heated jacket shopping spree. After returns with many companies, I found Venustas. Their batteries work for hours, but aren't heavy like many I'd seen. The heat covers all relevant areas but is still breathable. And by far, they offered the most stylish options for women (though my husband loved his, too). I love that I can wear a tshirt with my Venustas and still be the most comfortable person on a cold day. The ability to fluctuate temperatures makes it so versatile and it even came with a cute travel case. While happy with my heated Venustas winter jacket, I had never really put my Venustas rain jacket (venustas 3 in 1 with heated fleece, so cozy) to a hardcore test until now. I am going glacier hiking in Alaska and needed to ensure its strong waterproof capabilities. With the Amazon product page removed I couldn't verify whether it was truly waterproof and thought I was doomed to a new purchase need, but not so. I called Venustas and not only spoke to a human, but the wonderful representative, Anne, who kindly had the company research my product specifications just based on a photo I took of the jacket. In less than a day they called me back and told me everything I need to know (which, by the way, is this jacket is awesome and will kick Alaska's butt). I am thrilled with the product, the value, and beyond blown away with the exceptional service. I can't wait to get Venustas jackets for my whole family this holiday season.

Perfect for keeping warm while working overnight shifts!

I recently reached out to Venustas about possibly replacing the inner jacket portion of my heated jacket, and I was honestly impressed with how fast and helpful their customer service was. They gave me multiple options to help resolve the issue, which I really appreciated. I’m always cold, and as someone who spends a lot of time outdoors hunting and fishing, this jacket has been amazing. It keeps me warm without being bulky or overly puffy, which I love. One of my favorite features is that the battery pack can also charge your phone, which comes in handy outdoors. I also really like that the outer shell and inner heated layer detach, so you can wear them together or separately depending on the weather. Before even considering replacing it, I tried everything I could to fix my original one because I genuinely loved the jacket that much. Overall, great product and great customer service experience.

I really loved the experience of using Venustas in my trip to Canada. I could say that I feel comfortable and totally protected against cold weather during winter time and while sporting outdoors. Thanks for your excellent services, Venustas!

Absolutely love this jacket! I work in a warehouse type environment and use it daily during the winter months. Does a great job keeping the body warm and comfy while lasting all day. Another plus is I also use it for the kiddos as a heated coverup/blanket during trick or treating for those cold Halloween nights. Decently priced and excellent customer service.

Great company, have both a jacket and vest, bought an adapter to charge the battery, needed a replacement on a part, and they were great with it...a joy to deal with this company, highly recomend.