VenustasReviews of venustas.com

I received my heated jacket two years ago as a gift. Worked really well and I loved it! I pulled it out to use this year and could not get it to work. Even though I am outside of the warranty, Venustas is working with me to resolve the issues. Really great customer service!

Bought the heated vest and it worked great. In the 11th month, the battery wasn’t working and I contacted their support and they promptly sent out a replacement battery under warranty to get me up and running again before it really gets cold. Thanks so much.

Purchased in August. Since temps were in the hundreds, no need for the vest. FF to late October, charged up the battery and connected it. No heat! Called Customer Service…they thought it was a faulty connection port in the battery, so they sent me a new battery. Cha4ged it and plugged it in…WE HAVE HEAT! Thanks to Venustas Customer Service!

As a mom who spends countless hours at outdoor sporting events, Venustas has been a total game-changer! Their heated vest has kept me warm and comfortable through cold, windy games — no more freezing on the sidelines. The quality is excellent, the battery lasts a long time, and the products are super easy to use. Shipping was quick, and the website made ordering simple. I can’t recommend Venustas enough to all the other sports moms out there — you’ll wonder how you ever managed without it!

Honestly, I have the zip up hoody. It’s by far the best item I’ve received! I can’t believe how warm this keeps me! It is also a little weighted which feels great! I feel like I’m being hugged. So comfortable! Even without the battery, it keeps me really warm. It’s thick and solid material. This is a great product!

Great customer service extremely helpful!

I purchased a heated jacket about 3 years ago and it has been amazing. My job requires me to be outside and I hate being cold and this coat has been perfect...until a few weeks ago when it stopped heating. I would plug my fully charged battery in but the coat stopped coming on. I contacted Venustas customer service hoping they'd have a suggestion on how to fix it, and after trying a few of their suggestions and it still not working, I fully expected to buy a new one. To my surprise, they offered to send me a free replacement! The entire customer service experience was great, quick replies and helpful overall. I would definitely recommend contacting them with apparel issues, no matter how long you've had the product!

My jacket stopped working and just getting ready to go into the winter season I was disappointed as I only have had it for a couple of years. I thought I read somewhere that the warranty period was 3 years so I took a chance and contacted Venustas to see if it was at all covered under warranty. They sent me instructions on how to test the different parts - the battery, the button on the jacket etc. and I sent them the videos showing the battery still worked but the jacket would not charge or turn on. They responded the warranty period had already expired but wanted to make it right! This is amazing customer service and a company that stands behind their products! They have been super responsive as I only contacted them two days ago and I already have a resolution. They will be sending a replacement jacket. The outcome is better than I expected and will continue to buy their products.