VenustasReviews of venustas.com

Your heated vest is perfect for me! It has eliminated the thermostat battles between me and my husband at home, and I can keep warm in chilly restaurants, other people's homes etc during our cold New England winters. I am recommending your vest to everyone who runs as cold as I do. The only issue is that the battery charger I ordered separately from you does not charge within the 2.5 hour timeframe indicated on its packaging for the 2 batteries I ordered from you. And it seems to never quite charge - the bottom bar of the 4 lights on the charger is always flashing no matter how long I charge it for.

This was my first time ordering something from Venustas. I have ordered heated apparel from another company. The item arrived very quickly. Unfortunately, it did not come with a battery. It came with the battery box, a USB C to A charging cable, a wall charger, and the manual for the battery. I reached out to customer service, and a battery was shipped. The process from reaching out to arrival of the battery was about a week. It could have been faster, but communicating via email can take time. So, no real complaints. The item now works great, and I am happy I purchased it. I would purchase another item from Venustas in the future.

The vest is confortable, but I found that the battery didn’t last long enough to last my workday outdoors. I wrote to the support team and they offered to help me out by supporting my battery life with another mini battery. I think the company really cares about its customers.

The vest worked great the first season. Pulled it out for this year and vest won’t power on. Venustas is standing by their warranty and shipping a replacement vest.

My wife was gifted with a Venustas jacket several years ago which she felt was a great addition to her winter wardrobe. For one who is always cold, the jacket was deeply appreciated, especially during winter walks along Lake Michigan’s shoreline! When it failed to work this fall, even with a new battery, we were deeply discouraged. However, we were buoyed by the customer service representative who, despite the jacket being beyond warranty, offered a replacement jacket after we determined that there was a wiring malfunction with the jacket. We did find it somewhat technically cumbersome to follow the requests for detailed information on our malfunctioning jacket when we contacted Venustas about the jacket.

I will do an honest review: I received a heated vest from this company as a gift and had a couple of mishaps along the way but they have been VERY accommodating and helpful through whole experience. The battery that came with vest pooped out and they sent me a new one. Now my vest wiring has failed and they are working with me. They are very attentive and keep in touch and make sure you are happy. I understand they are a newish company and they have kinks to work out like all new businesses, but the key in a good business is it's customer service, thats the most important part and the rest falls into place. The vest I love, I work outside and its a blessing in the colder months! We'll get it all dialed in.

The sweatshirt I bought was really great for a while. Once the sweatshirt stopped working, the company helped me troubleshoot and figured out the battery is ok and the sweatshirt malfunctioned and offered to replace it. I am satisfied with the company and their service I’ve gotten and the quality of the product

Love the vest I ordered. I use it for hunting and fishing it get cold sometimes in the morning. This definitely takes the chill out. So good I had to buy one for my spouse. And she wears the vest on her walks in the mornings with her friends.