VenustasReviews of venustas.com

I had been gifted a jacket by my daughter. I had rarely even worn it maybe four times in the past few years it was basically brand new and when I went to use it because we were having a cold front come in, the jacket was not working. I reached out to the company And they went above and beyond to resolve my issue this may be the best customer service. I’ve experienced with a company in a very very long time.

Woneedful company. Great follow up. Will buy from them again.

My husband gave me a vest for Christmas, and I wore it almost daily, as I'm always freezing! It was like getting a warm hug all the time! I was very sad when it stopped working when I tried putting it on for my second season of owning it. The button would light up but wouldn't work if I tried to turn it on. I contacted customer service, showed them a video, and they offered to replace the vest (minus the battery) free of charge! I was thrilled and thankful! The one thing I would change about the vest is to make the glowing button on the inside of the vest so it doesn't make a person look like a robot. Also, I don't love having the company logo on the front. It makes me feel like it's not something I can dress up but looks more casual. The vest also tends to collect lint. But the warmth is still amazing, and it has become something I almost can't do without in the winter!

Absolutely the very best customer service. Efficient, courteous, follows through, and knowledgeable. This company should be very proud of the service that they performed.

The customer service st Venusta is top notch. They were very prompt and offered several solutions to my problem. Love the heated vest!!! It is easy to use and keeps me quite toasty!

I love the Venustas products. I became addicted after my husband bought a vest for me, of course he had already bought one for himself. Well, my vest started malfunctioning after 1 seasons wear (just in time for football weather). After communicating with the Venustas support team, who were very patient with me and my lack of computer skills (sending video/photos via email :) ) the problem was finally conveyed and they have resolved the issue in the most generous way by replacing my garment due to the malfunction. I would recommend the Venustas products to anyone which I already have! I love every one of my items I have!

I contacted the support team because my heated jacket didnt work even tho the battery was fully charged. So they are sending me a new jacket free of charge which I really appreciate. Thanks!

I reached out regarding an issue my wife had with a Venustas vest failing to turn on even with a fully charged battery. The customer service rep was super helpful, and after consulting with their product team, they determined there was an issue with the vest and are sending us a new one—even though the warranty period has expired. It's nice to deal with a company that stands by its products.