VenustasReviews of venustas.com

Had an issue with the battery and they backed up their product right away! I didn't need to wait days or weeks! They responded immediately with a resolution I was happy with

I have three Venusta articles of apparel purchased over several years. The material and craftsmanship is excellent. The heated vests and jacket warm up quickly and evenly with the ease of pressing a button on the outside of the garments. Their customer service is outstanding. I would highly recommend their products without hesitation.

Your employees were very understanding regarding my problem with the vest received . They were very pleasant to talk and help rectify the problem with concerning my vest.

Purchased garment just under 4 years. Stopped working. Reached out to Venustas Customer service. Was offered to pay for shipping for replacement garment. Accepted offer. Good product support

I purchased a 3-in-1 heated winter coat for my wife in 2022. Upon pulling it out for this season the heated liner fleece won't power on. Venustas has been willing to help even though the warranty is already expired. I really appreciate this level of customer service and my wife enjoys her heated apparel when it's working properly!

Venustas responds immediately to concerns of my 2.8 year-old jacket not heating properly, though it looks brand new. Each Venustas communications was very clear, helpful, specific, polite, reassuring, genuine about what they need to enact the warranty, including proof of purchase or gift. They request short videos of my operations to determine cause. Once Venustas determines the valid problem, Venustas offers a choice of payment for shipping or a review. Other than my fumbling to create videos, Venustas has been most supportive, incredibly prompt, professional, yet personal. It’s obvious to me that they care and stand behind their merchandise.

Battery went bad past the warranty date (expanded like a balloon) but venustas was quick to respond to my email and sent me a replacement battery. Great customer service and will recommend them to everyone because their products are great too!

I love my new Venustas heated vest! I purchased one for me and one for my husband. We are able to keep our thermostat a little lower, which saves us money, and we are still able to be comfortably warm. Shortly after purchasing the vests, I had a request concerning an upgraded battery. Jamie in Customer Service and the Product Team exceeded my expectations with truly exceptional customer service.