VenustasShop Venustas heated jackets, vests, gloves, and apparel designed for outdoor adventures and everyday comfort. Experience long-lasting warmth with our advanced heating technology. Free shipping & returns!
Venustas (venustas.com) has 261 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Bill L.
I had a jacket that experienced a problem with the switch. The company's service team did an excellent job of replacing it quickly. The team contacted me 3 or 4 times during the process and and made numerous follow up emails until the jacket was delivered.
Patrick C.
The customer service personnel were very helpful with my issue with the battery. They solved my issue quickly and I am very satisfied.
luxuz
I got a 7.4V heated jacket because I work outside. The battery lasts long enough for my needs since it goes through the 3 different heating levels. The jacket itself is really comfortable and good looking. It has convenient pockets and the battery can also be used as a power bank for other devices like phones or tablets. My interaction with customer service was awesome. I had my needs met and solved at the first attempt. Overall, I am so satisfied with my jacket that not only do I recommend it to everyone that admires/asks about it, I will be comfortable buying a vest next.
amybeth4
While the customer service person didn't seem to QUIIIIITE understand what I needed, they were extremely helpful in their own way and had I continued to follow up, they would've absolutely helped me.
Krystina
The Venustas jacket is great for Wisconsin winters. I work at a school and do recess duty 3 times a day. Easily one of my best purchases. Keeps me extra warm on those cold days. Also love the oversized hood to keep blowing snow out of my face. I recently purchased a Venustas vest too.
Toby R.
The staff and Representatives have been exceptional helping me to resolve the issues I was having with my heated jacket. I absolutely love this jacket and because of there professional customer care Representatives plus the quality of the jacket I give them 5 stars all the way around.
Mitch
Greta service quick easy warranty was wonderful would recommend
David V.
I asked to exchange my jacket 2 times and Jamie did it without sounding annoyed even though im sure it might have been. If i ever have to contact support again i definitely hope i get paired up with Jamie again.
