Velvet CaviarReviews of velvetcaviar.com

Terrible. Sent me the wrong size case and then when I tried to return it they are no longer at that address?? Company seems like a scam.

I had ordered from them once before but this time was worse. My order is lost in the mail and they wont issue a refund! Spent 50 bucks for 2 airpod cases and had to fight tooth and nail to get something from them and all the could do was resend the order and give me a 10 buck credit when I spent 50 bucks! What kind of company doesnt do refunds?!?! Plus they gave me attitude about it via email. Wont ever buy from them again. And what sucks is that I live an hour away from them so idk how it could have gotten lost and take 2 weeks to even get here if it even shows up.

Buyer beware. Their cases don’t fit and returns are near impossible. They give you only 14 days but it takes more time than that for them to reply to return requests.

THEY PURPOSEFULLY KEEP SENDING ME THE WRONG CASES AND THEN MAKE ME SPEND MORE MONEY ON AN EXCHANGE TO THEN GO AND DO THE SAME THING ALL OVER AGAIN

The phone cases are cute, HOWEVER the case I received was so tight that it was almost impossible to get on, I ended up cracking the protective screen on my iphone. Second, they emailed me to review the case for a 30% off coupon. Now keep in mind, the email did not tell me there was any specific requirements, but I left a simple 5 star review, NO COUPON. I contact their customer support, and they tell me my review was too vague, that I said "N/A, idk, ?, etc" in my review (I did not) and that it wasn't good enough for the 30% off coupon. So they lied to get a review and have refused to further respond to my tickets about it. Petty? Yes. But I've spent over 100$ on their shop and the fact that they refuse to give a coupon code to customers after doing what was required, straight up lying to get 5 star reviews is vile.

I have bought cases from this company a few times. I will say the cases are cute. I do like them. However... the issues with customer service are NOT WORTH IT. I have had 2 separate occasions where i was sent the wrong or faulty items and let me tell you... they will do ANYTHING not to give you a refund or authorize an exchange. You have to contact them by email and they will go back and forth with you blaming you arguing doing anything except help you, or take responsibility. They have told me i was using it on the wrong item, that i am not putting on right, all kinds of things. They will however, tell you that you can pay for shipping yourself to send it back... even when its no fault of your own. So i gave 2 stars, because i love how cute the cases are. But god forbid you get the wrong or a defective item... you are screwed. Also, they DELETED (or did not post) my negative review on one of their items that did not fit right. Which makes me wonder how many negative reviews they delete off their website. Guess they keep the good ones so everyone thinks only good things and dont know about the bad.

They sell cheap junk made in China and cases don't fit devices. Their customer service will ignore your request for return and keep your money. Absolute THIEVES. Check out their BBB reviews and AVOID. They don't even have a phone number or mailing address listed. That says it all. DO NOT BUY FROM THEM.

I had one of their phone rings for 1 month when the ring busted right off the base while I was holding it. This caused my phone to drop and broke my screen protector, luckily it didn't break my phone. I asked if they could replace the ring and send a new protector, or even a discount to buy a new protector because they sell them, and it would be a really nice gesture. I would have even bought a new screen protector from them and said so. Just anything to acknowledge that their product failed and caused damage. They actually ignored the request for the new protector entirely and wouldn't even address it to say “No”. They just kept repeating the same thing over again, that they could send a new ring, and then would ignore the rest of what I wrote. They copy and pasted it just to make sure I knew that they had zero time for me. I asked them why they behave like this and why they wouldn't speak to me and address my request and at least actually say no, but they continued to repeat the same thing and just ignored everything else. They were incredibly dismissive, demeaning and it was extremely insulting. For a company that targets women, they have zero sensitivity and zero regard for their customers. They treated me like what I was asking was just too stupid for them to even bother acknowledging. Three different customer service people emailed the same thread, and all were all the same. Seems like they have a sad little crew of mean girls working for them with zero people skills. I have had rings from the dollar store that lasted two years, Velvet Caviars ring lasted 1 month. They sell an inferior product, and they treat people like garbage. Definitely buy elsewhere