Allison M.
They won't cancel your order for you even when you are on top of it
So I made the mistake of placing an order with velvet caviar and I realized within a couple of minutes that I didn't want this order and I emailed them promptly to let them know and just now on Monday morning I'm getting an email saying that the courier picked up the Package, this is completely unacceptable as I was on top of canceling the order and when I reached out to them and considering how quickly they got back to me they should have canceled my order immediately instead of processing. They had 24 hours to cancel my order and they chose not to. Instead they are telling me that I have the option to return the item when it arrives. That is completely unacceptable, the fact that they still charged me and they still processed the order even after I asked to cancel it is disgusting and I am beyond pissed. I don't wanna have to go through the process of returning an item and waiting for a refund. I will not recommend the caviar or use them ever again. I don't even like their cases quite honestly, I stopped using them and I caved in and got one of their cases last year when they sent me a birthday coupon and it's still the same bad quality, they arefull of lies when they say that the cases don't turn brown or fade. I've had multiple cases from velvet caviar and all of them have turned brown and the designs have faded or chipped off.
Response from Velvet CaviarMay 5, 2025
We're sorry this has been your experience with us, Allison. Please reach out to us directly at [email protected] with your order details, and we'd love to see what we can do to make things right.