VelosuranceReviews of velosurance.com

I cancelled my policy a month ago and have still not received a refund. When asked about the refund I was given a date that it would be mailed out. After waiting over two weeks after that they then said that the check might be lost. I contacted Markel (who actually handles the policy and not Velosurance) because that seemed unlikely and they informed me that because of how the cancellation was processed that no refund was ever generated or check mailed out. Markel is investigating now. Upon letting Velosurance know they said they did everything correct but would check again but I do not have much confidence in them because of the initial incorrect information. Also, in this process their representatives said I would receive a call back which never occurred only to discover an email in its place that said they fulfilled their responsibilities and the refund is on Markel. The policy was purchased from Velosurance so I expected them to handle it without the runaround.

Very professional and personal experience; very patient; and honored their insurance commitments without a hassle. Really recommend.

We absolutely love velosurance! Perfect for our Rad power bike my husband had an accident and they were so helpful and took care of us quickly! We recommend to Everyone!!!

Velosurance was speedy, responsive and very clear on claims procedures. I am writing this review with a sense of gratitude as service was beyond my expectations and the speedy reimbursement resulting from the claim helped me get back on the saddle.

I have insured my bikes with Velosurance for 10 years and had to make two claims. Once I damaged my wheels on vacation, the second I was hospitalized after a massive crash. They were incredibly responsive both times, and made a stressful time incredibly easy. I wish all insurance in my life were like this.

I had my e-bike stolen 2 months after purchasing it. The claim process was straightforward and their customer service was phenomenal. I also love how easy it is to manage an account with all the information on their online portal. Highly recommended for bike owners!

These guys are the absolute best. Took care of the claim in no time. Covered everything. The whole process was as smooth as you could expect and hope for. Don’t think twice, this is my insurance company for my bike for life.

I made a claim and the process was much easier than I expected! Communication was quick and clear and I felt like I was treated fairly and the team was very helpful.