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Attempted to turn off auto renew on my…
Attempted to turn off auto renew on my policy by using the account management on the website. Upon filing a claim later that year I was told that my policy was actually "Canceled" and no longer active. I inquired on why I hadn't received a prorated refund then, for my prepaid policy, and was told that no refunds are allowed. I can't figure out why anyone would want this feature, but essentially if you click a button on the website you will lose all your coverage and this company keeps all of your money.
Response from VelosuranceSep 9, 2022
When you canceled the policy auto renewal, your account was changed to an invoice account and an invoice was mailed directly to you well in advance of your policy renewal . When an invoice is not paid the policy will be canceled for non-payment of the premium. There would be no refund of premium that wasn't paid.