VelosuranceReviews of velosurance.com

Velosurance is a pure scam with fake reviews. The are an acting agent for Markel Group. Markel is notorious for not paying claims. Even when your claim is proven they will send you a disclaimer its inconclusive and not pay. Do not buy Velo!!

This company sells Markel insurance. Renewal notifications come from Markel directly, but if you try to login to Markel's site, they tell you to call a phone number and has poor hours. I forgot that I purchased insurance through Velosurance because I'd only gotten Markel notifications for years. Policy cancellation has to be done through Velosurance not Markel so my policy renewed when I didn't want it.

Initially wrote a positive review when I was assured my cancelled policy refund was being processed and mailed. It is now a month later and I learned that the refund hasn't even been mailed yet. Very poor customer service. Will never do business with them again!

EDIT: Thank you to the person who responded for perfectly illustrating what dealing with Velosurance is like. Zero concern or respect for the customer. --- Velosurance / Markel has not processed policy cancellation despite multiple requests. Additionally, they've continued to bill me after confirming that my policy cancellation was processed. Additionally, they're billing me extra for a minimum premium that I believe in good faith was satisfied much earlier.

I cancelled my policy a month ago and have still not received a refund. When asked about the refund I was given a date that it would be mailed out. After waiting over two weeks after that they then said that the check might be lost. I contacted Markel (who actually handles the policy and not Velosurance) because that seemed unlikely and they informed me that because of how the cancellation was processed that no refund was ever generated or check mailed out. Markel is investigating now. Upon letting Velosurance know they said they did everything correct but would check again but I do not have much confidence in them because of the initial incorrect information. Also, in this process their representatives said I would receive a call back which never occurred only to discover an email in its place that said they fulfilled their responsibilities and the refund is on Markel. The policy was purchased from Velosurance so I expected them to handle it without the runaround.

They did pay out, but I took there word for stated value. I build my own bikes, for years. So is no receipt to speak of for bike. I paid for $3500, they reimbursed me for under $2500.

Don't expect a refund after paying for a full year in advance and canceling early. They'll say they are charging you the premium to cancel the policy.

I had signed up for velosurance for my Radmini 4. Turns out that after questioning the wording in the policy around bike theft, my bike is not covered. Had I not questioned the policy I would have been out 1600.00 if the bike was stolen. It's pretty weak insurance that doesn't protect against theft of bike locked to the back of my Jeep’s spare tire and hitch rack with a Pewag 12mm Security Chain and a Abloy PL350 padlock which sits in a secured parking garage where only someone with a key can enter the garage and there's a camera right beside the Jeep. I am not sure how much more secure I could make it.