VELO RunningReviews of velorunning.com

Response from VELO RunningMay 6, 2026

Hi Chris, We are very sorry for the delay and understand why this situation caused concern. The issue was caused by an unexpected production problem with a sunglasses batch that had to be fully remanufactured after failing our internal quality inspection. Because of this, many orders experienced tracking delays and slow updates. However, all affected orders are now being shipped during the week of May 4th, 2026. For every customer impacted by these delays, we have also been offering either a refund of the shipping costs or a full order cancellation with complete refund if preferred. Anyone needing support can simply contact us at [[email protected]](mailto:[email protected]). We sincerely apologize for the inconvenience and appreciate your patience while we resolved this issue properly.

Response from VELO RunningMay 6, 2026

Hi Ally, We understand your frustration and sincerely apologize for the delay. We recently encountered a production quality issue affecting one of our main sunglasses batches, which forced us to remake the products before shipping them to customers. This caused delays and limited tracking updates for some orders. The good news is that all pending orders are now being dispatched during the week of May 4th, 2026. We have also been offering affected customers either a full shipping refund or a complete cancellation with full refund, depending on their preference. If you would like assistance, please reach out to us at [[email protected]]. Thank you for your patience and understanding.

Response from VELO RunningMay 6, 2026

Hi Balint, We’re truly sorry that your experience led you to feel this way. We recently experienced an unexpected production issue with one of our inventory batches that caused delays across many orders. Rather than sending products with quality defects, we chose to fully remake the batch before dispatching orders. All delayed orders are currently being shipped during the week of May 4th, 2026. For all customers affected by the delays, we have also offered either reimbursement of the shipping cost or a complete order cancellation with full refund. If you would like any assistance, please contact us directly at [[email protected]](mailto:[email protected]). We sincerely apologize for the inconvenience caused.

Response from VELO RunningMay 6, 2026

Hi Giulia, We completely understand your frustration and sincerely apologize for the delay. We recently faced a production issue involving one of our sunglasses batches during quality inspection. To ensure customers received the correct quality, the entire batch had to be remade, which caused longer-than-expected shipping times. All affected orders are now being dispatched during the week of May 4th, 2026, and tracking updates should begin moving soon. Additionally, we have been offering all affected customers either a shipping cost refund or a complete cancellation with full refund if preferred. Anyone needing support can contact us anytime at [[email protected]](mailto:[email protected]). We truly appreciate your patience while we worked through this issue.

Response from VELO RunningMay 6, 2026

Hi Sarah, We sincerely apologize for the delay and understand your concerns. Unfortunately, we experienced a significant manufacturing issue with one of our sunglasses batches that required a full remake after quality control checks. We know the tracking inactivity and delayed responses were frustrating. However, all pending orders are now being shipped during the week of May 4th, 2026. For customers affected by these delays, we have also been offering either a refund of shipping costs or a complete order cancellation with full refund. If you need any assistance, please contact us at [[email protected]](mailto:[email protected]). Thank you for your patience and understanding.

Response from VELO RunningMay 6, 2026

Hi Leonie, We are truly sorry for your experience. We recently encountered an unexpected production issue with one of our inventory batches, which caused delays and tracking inactivity for many customers. The products were not abandoned — we chose to remake the affected batch entirely after quality inspection problems were identified. All pending orders are now being dispatched during the week of May 4th, 2026. We have also been offering customers impacted by these delays either a full shipping refund or a complete order cancellation with full refund. Anyone needing help can contact us directly at [[email protected]](mailto:[email protected]). We sincerely apologize for the inconvenience caused.

Response from VELO RunningMay 6, 2026

Hi Carolina, We completely understand your frustration and apologize for the situation. We recently experienced a manufacturing problem with one of our sunglasses batches that caused major delays while the products were remade to pass our quality standards. Because of this, tracking updates were delayed for many orders. However, all pending shipments are now being dispatched during the week of May 4th, 2026. To support affected customers, we have also been offering either reimbursement of shipping costs or a complete order cancellation with full refund if preferred. Please feel free to contact us anytime at [[email protected]](mailto:[email protected]) for assistance. We truly regret the inconvenience caused.

Response from VELO RunningMay 6, 2026

Hi Abbie, We sincerely apologize for the delay and understand your disappointment. We recently had a production issue with one of our sunglasses batches that required a complete remake after quality control problems were identified. This caused unexpected shipping delays and limited tracking updates. All delayed orders are now being shipped during the week of May 4th, 2026. Additionally, all customers affected by these delays have been offered either a full shipping refund or a complete cancellation with full refund if preferred. Anyone needing assistance can contact us directly at [[email protected]](mailto:[email protected]). Thank you for your patience and understanding.