VelitcampingReviews of velitcamping.com

Fast delivery good product

I didn't realize right away what was missing from my order. It would be helpful to have a list of what should be in the box. I would find it also helpful to know what each item is called with a picture beside it. Not all people are familiar with these items. I did email about the missing items and sent a picture and they were quick to notice I was missing more than I thought and they quickly sent the other items to me.

Velit customer service was very responsive, friendly, and helpful. Would give them 10 stars if I could!

Have the Velit version 3 in a 170ext sprinter and it works good my only complaint is in the advertising where it said you can control it anytime from anywhere. It’s controlled by Bluetooth so you need to be near it. I definitely like Bluetooth over IR

Even a great product can have problems. What the company behind the product does is the real measure of quality. Installed a Velit 2000R on my uninsulated Promaster, in June, in Las Vegas, 112 degrees midday. Was 130+ in the van. Let it run for 6+ hours powered buy my 800w of solar and it quietly pumped 45 degrees air into the van the whole time and left 100+ w going to my batteries. Impressive! A week into my first trip it stopped blowing cold. Contacted Velit, and same day, online, they determined likely damage during shipping and had a new unit shipped out to me the next day. No questions, no hassle. Great product, even greater customer service. Very cool, pun intended!

Broken right out of the box. No warranty. No customer service. Making my goal to tell everyone about your horrible company.

It took a week to find out any information about if the Velit 3000 a/c would be shipped after spending a LOT of money. Only learn it was pre order. I was seriously wondering if I got scammed from what looked like a legit website due to lack of confirmation emails that other businesses send. There were 4 loose screws rolling around the inside of the actual roof top unit with signs that they came off of something based off the plastic pieces on the loose screw threads. I ordered a 12 vdc unit but the instruction book says 24 or 48 vdc. I have a 12 vdc system. Upgrading will cost thousands from what I have now. The instructions say to screw the outside duct on with M4 screws, yet the screw holes don’t line up at all. I am starting to wonder if another models parts were thrown in the box. I feel like I want to throw up based off the amount of money I spent on this. I live in the van full time and was really looking forward to getting ac in the mid-Atlantic summer heat.

Velit was super responsive and helpful regarding the challenges we were having with proper installation. Their customer service is honestly unmached in a world of AI bots. It was so refreshing to talk and work with an actual human who was kind, nice, helpful and so knowledgable.