Joseph Reed M.
Incorrect parts. Incorrect voltage noted for what I ordered.
It took a week to find out any information about if the Velit 3000 a/c would be shipped after spending a LOT of money. Only learn it was pre order. I was seriously wondering if I got scammed from what looked like a legit website due to lack of confirmation emails that other businesses send. There were 4 loose screws rolling around the inside of the actual roof top unit with signs that they came off of something based off the plastic pieces on the loose screw threads. I ordered a 12 vdc unit but the instruction book says 24 or 48 vdc. I have a 12 vdc system. Upgrading will cost thousands from what I have now. The instructions say to screw the outside duct on with M4 screws, yet the screw holes don’t line up at all. I am starting to wonder if another models parts were thrown in the box. I feel like I want to throw up based off the amount of money I spent on this. I live in the van full time and was really looking forward to getting ac in the mid-Atlantic summer heat.
Response from VelitcampingJul 29, 2026
Hi Joseph - We apologize for the experience you had when making this large purchase with us, it's not at all what we aim for. The V3 is a brand new product that was marked Pre-Order but that is no excuse for it not arriving as expected, and we are working on how our system handles these pre-order products to better manage expectations on delivery looking ahead based on your feedback. We're glad to be in contact with you now to get all your valid concerns addressed together. We know and understand the feeling you describe but we do stand behind the product and will take care of you so please stick with us and we'll work together to make this right for you. Thank you.