VelarisCityReviews of velariscity.com

Response from VelarisCityOct 1, 2025

First of all, we sincerely apologize for the inconvenience you’ve experienced. Unfortunately, your original package was lost in transit – this is a rare occurrence with international shipping, but it can sometimes happen. As soon as we were notified, we immediately arranged a replacement order for you. The new package is already on its way, and we have provided you with a new tracking number. The latest update was on September 30th, and your order is still in transit. You should be receiving it very soon. Please rest assured that you will receive your order. We understand your concern, but we want to emphasize that our company would never take your money without delivering your purchase. Once again, we are truly sorry for this unexpected situation and we greatly appreciate your patience and understanding. If you have any further questions, please don’t hesitate to reach out – we’re always here to help.

Response from VelarisCityAug 16, 2025

We are really sorry for this incident. And we tried to send it back to you as soon as possible but you said you wanted to exchange it for a different item and it was delayed as the replacement order was already produced. Hope you understand and do not rate our service badly, we will try our best to get this order to you soon. If you are satisfied, we hope you change your review about our store, we will appreciate it.

Response from VelarisCityAug 14, 2025

Hello, since Denmark is a country where delivery can be challenging, it’s important that we have an accurate phone number to ensure smooth shipping. Unfortunately, the shipping company informed us that they were unable to contact you, which caused the order to be returned — a situation we truly regret. However, we have responded via email and confirmed that we will resolve this issue and arrange for redelivery of your order. Therefore, we kindly ask for your patience and hope you will reconsider leaving negative feedback regarding our service.