Karen O.
Please Consider more Flexible rewards point allocations
Please know how much I LOVE Vegamour...everything about it; the products and stellar customer service every time. My reason for removing one star this time is my slight disappointment in Company policy....I was under the impression that reward points could be applied towards ANY product the subscriber chose. This last time, I was very much in need of more dry shampoo, and was told I could not apply my points towards it. I've had to go without for the time being, and have ordered a less expensive brand (with goos reviews) off Amazon to use until my budget permits returning to Vegamour. Thanks for your time. :)
Response from VegamourJul 9, 2026
Hi Karen, Thank you so much for sharing your thoughtful review. We love hearing that you enjoy our products and customer service, it truly means a lot to us. We’re sorry to learn that your experience with our rewards program wasn’t what you expected, and we appreciate you bringing this to our attention. Please know that you can definitely use your loyalty points to redeem discounts that can be applied toward purchases, or to redeem free loyalty items from a selected section of products. We’re also thrilled to hear about your interest in our Dry Shampoo, and we’ve sent you a special offer via email if you’d like to give it another try. We hope to continue being part of your hair journey, and reviews like yours motivate us to keep improving and ensure that all feedback is heard.