VegamourReviews of vegamour.com

I ordered a bunch of product because they were having a sale (coupon code provided by them!) . After about 4-5 days I didn’t receive a shipping confirmation so I called. And it turned out that they cancelled my order because of the order amount (their words). Never once did I receive a notification. Not a call . Not an email. Nothing. They just cancelled. However! They charged my card!! And that was confirmed by the customer sales rep. They charged my card even though they knew they were never going to deliver the products!! I had to call and inquire for order status to find out that they did not intend to ship anything. Now, why would you cancel an order and still keep the money?! Your suppose ship and then charge the card on file. Not the other way around. And then To leave the customer waiting for days to only to find out that the order has been cancelled. Incredibly shady I would not trust them anymore.

Hello everyone! Unfortunately, I tried the products from this company, but nothing changed. Additionally, payment was made for the product that arrived without my consent. As a result, I requested a refund through the support email, but I didn't receive any response. Surprisingly, even though I got a new debit card, the amount for the product was charged again the following month without my consent. The bank informed me that the company seems to have a token with my debit card, allowing them to charge money every month. I am extremely confused by this situation. I need support to understand not only the issue with money but also why these problems are occurring and why there is a lack of communication.

I’ve been a subscribed member for over a year now. I’ve tried a couple of there items starting of with the shampoo and conditioner, I struggled with Dandruff and having my hair grow and when I tried this for the first time it made my hair softer and after continuing to use it it made my hair grow a couple inches and calmed down my dandruff. I also started using there scalp treatment and hair serum and that help my scalp with getting rid of the dandruff and as well as helping my hair grow. I also use there lash and eyebrow serum and it works wonders I usually pick at my eyebrows for no reason but this helps my hairs grow full and really thick to the point where I don’t need to fill to them in. As for the eyelash serum I don’t see much difference besides it making my eyelashes longer the only big difference I saw was that it made my bottom lashes thicker. Over all there products are amazing and I look forward to trying out there other products.

I had a subscription for the Hair Growth Serum. The first order came through with no issues, but for the second order I was charged and they never sent out the order. I've tried contacting their support team via the online form on their website multiple times and they never replied. 3 weeks went past and I was charged for another bottle. So I went to log a claim with PayPal and in the process found their support email. So I sent an email explaining my issue and it was the worst customer experience of my life. They offered me a templated response with an option to "switch to a different product" and return the item to get a refund, despite me clearly explaining that there was no item to return. They have still not admitted any wrongdoing or mentioned a refund, and canceled my subscription in order to "resolve the issue" and then closed my case.

Poor shipping and customer service has exhorted me to rate them and leave this review. Seeing as the company is based in California and I was having the item shipped to California, what seemed easy was in fact the opposite. Firstly there are no clear shipping timelines on the website, and even then I didn't receive my order email with tracking number, after several calls to their customer service explaining I am travelling and need it by a certain date, can they have their fulfillment centre expedite the shipping. Instead of expediting the item was not even dispatched from their warehouse till 4 days after I placed the order, and even then it was estimated it needs a further 10 days which by then I would have long left the country. Hardly good customer service. I asked them to cancel the order and refund it, but even that they said they could not do.

Do not fall for their deceiving tactics! I subscribed to lash and brow serums. They didn’t work, so I cancelled subscription through their customer service. Now I get a charge and when I contact them, they said that they just cancelled order and not subscription because I had to “reconfirm” that I was cancelling. I stayed my reason for cancelling (product doesn’t work) and they sent an email asking if I wanted to get a $10 discount for next shipment! Like why? So product will work if I get a discount. Long story short. They, again charged my cc and now after being with them on chat for hours, they want me to request a return, print label, take to USPS and wait until they ship product and I receive it, to get me a refund!!

I never like giving reviews esp if I don’t have anything good to say. I bought the serum last November as introduced to me by a colleague, thinking that it might work for me I purchased the 3 bottles which cost $137. Take note I didn’t sign up for any subscriptions.The serum didn’t work for me. I was losing more hair and wasn’t even half through the first bottle that I stopped using it. Then came Feb (after 3 mos) the time that I realized I was signed up when I saw a transaction in my bank account ( $137) I called the customer service, I was refunded and MADE it clear to cancel the subscription which I didn’t get. I mentioned why I stopped using and that I still have 2 unused bottles with me. Then came May, the same thing happened again, I was refunded the second time. I expected not that it won’t happen again, told them to remove my name in the marketing list coz I didn’t want to deal with this company anymore. Its August now, surprise, surprise there a charge from vegamour on my debit card. As I am writing this review ( August 30th) , they emailed me a return label so I can mail it back to them once I received the product, only then I can be refunded.It’s weird and suspicious coz I didn’t received a confirmation number of my so called “order” and no shipping confirmation either. The first and second time I was refunded right away. This time I have to wait as the item was already shipped last Aug 25th) without receiving a shipping confirmation letter thru email and another letter with the shipping tracking number. I am writing this to WARN you people not to make the same mistake. How do you describe a person/company who took your money without permission or ordering/buying their product?! I am so pissed , it’s stressing me out, the inconvenience they’re giving me is unforgivable. They don’t even deserve a 1 star. Late entry: I can’t even verify my identity coz it’s asking for my ID/DL/passport??These are sensitive documents. There are identity thieves lurking everywhere.

I tried the product but didn’t like the greasy look/feel on my freshly washed hair. I tried to cancel my subscription and return the products but it’s impossible. I’ve contacted customer service twice but they follow up with an email but still refuse to cancel! I’m so frustrated. It says you can manage your subscription through your account portal but it only lets you view your subscription but it doesn’t give you the option of cancelling. I would not advise subscribing because of this.