VEG ER for PetsReviews of veg.com

I took my dog to the VEG in Jacksonville Fl . I have a puppy that is diabetic and was throwing up and had diarrhea. We were told her sugar was really high and they need to get her rehydrated and everything under control. We were all onboard and had a plan in place. No problem. We didn't even have an issue when we were told the cost could be $8000 potential. Here is the issue.... They moved us out of one of their private rooms because they said she pulled her port out and put her in a kennel because it was easier on them to watch her and (as the nurse said) "I do have 6 patients and can't keep coming back in here". 😳. Then because of her diarrhea they wanted to put a ballon up her rectum to keep from having to clean the puppy pads. I told them no. I told them I know that makes it easier on THEM but she was already irritated from the diarrhea and I didn't want that done. The doctor looked at me and said "fine, we'll keep changes the pads in her kennel" and then glared at me. ARE YOU FREAKING KIDSING ME???!?!!??! I'm paying you $8000 and you want me to make YOUR job easy for my sick fur baby?!?!? If you don't want to be in this job market QUIT!

Jaz and I had the best experience we could have hoped for, given the circumstances. Dr. McGee and the entire team were extraordinary. They went above and beyond to support me and my fur daughter during an incredibly frightening and difficult time. Their kindness and professionalism brought comfort when we needed it most. We are forever grateful for the compassion and dedication every staff member showed us. Anyone who brings their loved ones here is truly blessed to be cared for by such an exceptional and loving group.

We took our dog Kakashi to the emerg vet located at pincrest location on Christmas day, 2025. He cut his paw and it was a severe deep wound. Thankfully, we had a wonderful staff that took care of him and us. They gave us reassurance that everything was going to be ok. The entire staff was very professional and caring. They explained everything and were willing to answer all our questions without any hesitation. We were there for 7 hrs.Jorgie and Dessire were so kind, in a time where we needed the emotional support. They outdid themselves. Dessire was always making sure we were comfortable and assisted with the financial assistance.Dr. Talavera performed the procedure and his recovery was excellent! I call the care team, my Christmas miracle. I cant thank them enough for how they treated my Kakashi and us. Thank you again to our care team: Dr. Talavera, CEC: Dessire and Nurse, Jorgie for their outstanding job!

A young bird was injured in our backyard, unknown how it happened. We called around and were directed to VEG. I called and spoke to a very polite woman named Brianna. We drove the 45m to take the bird in to them. Once there, they were backed up with other cases and a rescue bird was not a priority. I understand that completely; the issue was how we were treated once there. Brianna was polite and assured us the young bird would be looked after. However, the other woman who kept trying to get us to just give up the bird was quite rude, and completely turned us off. We called back later to ask if the youngling had survived, knowing it was a long shot, but we wanted to know. Their company policy is not to disclose any information once any animal has been surrendered. Now, sitting at home, thinking about the entirety of the experience, we should have kept the bird with us, kept it warm and let it pass in peace. Instead, it was stressed and appeared to completely give up once we took it out of our care. We have talked all night about our experience and decided, we will not take another animal there for rescue. If everyone was like Brianna, possibly would go back. But the other female we dealt with, blonde and no name tag, no way. She did not have a caring attitude and was more concerned about getting us out the door. We regret taking the bird to the Winter Park, FL location off of Fairbanks Ave.

Good for quick ER visits, but dangerous gaps in critical care and administrative coordination VEG's open model works well for straightforward emergencies—you can get in fast. I even slept there overnight with my cat while she was in an oxygen chamber. But if your pet needs sustained critical care, the rotating staff creates real problems. No continuity of care With constant shift changes, critical information gets missed. I had to keep confirming doctors were actually coordinating with my cat's cardiologist. I kept bringing up details from her records that staff had overlooked. You shouldn't have to project-manage your dying pet's care, but that's what happened. Again, this model is great for short-term crises, but your pet is not meant to be seen by doctor after doctor. I realize doctors cannot work for 24-hours straight, but having one lead would have been helpful. This is also why I was still actively communicating with her primary vet who knows her and her health. The most serious failure: When my cat wasn't responding to treatment, euthanasia was suggested before anyone mentioned transferring her to a specialty hospital—which her primary vet had specifically advised to me. By the time I learned transfer was even possible, she was too oxygen-dependent with too much fluid on her lungs to transport safely. Some places wouldn't accept her because her condition was so rare. I have connections at UPenn, but it was too late. Would it have made a difference? Maybe not. But I was spending thousands of dollars and deserved to have that option presented upfront, not as an afterthought. Especially since transfer was literally written in her cardiology discharge paperwork as the next step if she was unresponsive to medication (she was). Administrative chaos Before treatment, they give you cost estimates with ranges. Fine for quick cases, but for multi-day care there's almost no communication about actual spending or when charges hit. I was there basically every day, even overnight, and I'd already approved estimates and put money down. Then someone from admin calls me after I'd just spent 24 hours straight at the hospital when I was in bed: "I just wanted to confirm you saw the estimate—I didn't realize we were at this amount." Yes, I approved it. What do you need? Their lack of record-keeping is not my problem. There's a clear deflection of responsibility among staff. A lot of the doctors don't like being questioned or hearing other ideas. I shouldn't be the one researching specialty hospitals for transfer options. Many of the doctors are just vanilla—cut and dry, no out-of-the-box thinking. If they can't treat it or are out of a list of traditional treatment methods, it seems like euthanasia is their go-to option. Sometimes I think they're so focused on ego and treating the numbers that they overlook the actual patient. You know your animal. They don't see them day to day. What actually worked: The vet techs were incredible. Jake made my cat a custom cardboard hideaway that made a real difference for her comfort. Alexis, Mati, and Danny were compassionate and attentive (to me and my cat). The front desk was hit or miss—Lena was great, others clearly didn't care. Bottom line: VEG works for in-and-out emergencies. For complex cases needing multi-day care, the lack of continuity is dangerous and they realize too late when a patient is beyond their care capabilities. Celine's death might not have had a different outcome, but transferring her to a specialty hospital was an option I was more than willing to pay for. At times I felt assumptions were made about my decisions, ability, and financial capacity to continue her care. Those aren't calls for them to make. Advocate hard. Ask explicitly about ALL options including transfers. If I had another pet emergency, I'd go somewhere with specialists on-site. I had to be my pet's biggest advocate, and it's devastating that I couldn't trust several of the doctors caring for her.

I brought a sick stray cat to VEG ER in Saint Petersburgs Fl. In hopes of medical treatment. I was caring for him in the back yard of a someone I was visiting long term, I was earning his trust and looking for a forever home for him. He was a really sweet kitty :( I viewed footage of him from outside cameras violently vomiting in the early morning and looking sluggish by noon, and never show up for breakfast, I feared he was poisoned, obviously he needed medical attention. I found him that evening curled in a ball very weak. I brought him to VEG ER, based on the little I know of the area. I was told VEG ER accepts strays in emergencies for medical treatment, THEN they'd transfer them to a shelter. The catch is, you surrender the cat to them. They don't give you updates. Meaning you will never know what, if anything was done. You would never think they would do absolutely nothing, right!? Think again. I left this sweet little thing in their care and they did NOTHING! No exam, no pain meds, NOTHING. They let him suffer in a cage all night, only to hand him over to Pinellas County animal shelter in the morning, where AGAIN, no exam, no treatment, only suffering! I tried to get him back, adopt him, anything I could to get him some medical help. They would not allow it. He was in their custody. I could not help him. When I finally spoke with a higher up, I was told he had still been vomiting, not eating and started passing black stool so he was euthanized. I said, yes because he's likely been bleeding internally from poison, which I did mention that concern to VEG ER. This cat had been suffering for days due to VEG ER's negligence. *The issue I’m raising here is not their surrender policy issue, it is that a visibly ill, suffering animal was kept overnight in your ER without any medical intervention, and then transferred to the shelter in the same condition. He was placed on a stray hold and again, received no treatment. After continued vomiting and not eating, he developed black stool and was ultimately euthanized due to his decline. The suffering this little cat went through is heartbreaking and sickening that it was allowed.

I’m giving this company one star, but they deserve zero stars. I took my little doggie in there because she was lethargic. The incompetent doctors at VEG misdiagnosed her. They pumped her full of opioids and then very incompetently gave her way too much barium. Within 24 hours she was dead. They are a fast growing corporate vet company that hires anybody (even incompetent, poorly trained people) just so they have enough doctors to stay open 24/7. Stay away from this company. I would have sued them but that would not have brought my dog back.

READ YOUR BILL!! Don't pay until you are about to walk out the door. First estimate: $1646 Second estimate: $800 Billed: $864 Told I was due a $194 refund for services not rendered. Okay, great. As I was ready to walk out the door, suddenly, I owed them $95 more. What? They couldn't (or wouldn't) explain why. I asked for specifics, they wouldn't give it to me. I asked for an itemized statement, they gave me a doctored one without any specifics about the refund and/or the additional $95 charge. Overall, I would be very careful about their business model practices. They are all about the $$ vs. anything else. They also lack good communication skills. Make sure they acknowledge what you have told them so you don't end up paying for things that have nothing to do with why you are there.