VEG ER for PetsReviews of veg.com

THINK TWICE BEFORE BRINGING YOUR PET HERE FOR A TRUE EMERGENCY I am sharing Maya’s story because I wish I had known about an experience like mine before trusting an emergency hospital with my dog. I arrived at VEG at approximately 5:15 a.m. with Maya experiencing an obstetric emergency. A puppy was stuck in the birth canal. I went to an emergency veterinary hospital because I believed that when an animal arrives in an active emergency, the hospital would be prepared to provide the necessary emergency care. Maya did not undergo surgery until after 7:00 a.m. I was told that additional staffing was needed before the surgery could be performed. The photos attached to this review were taken that morning. They show Maya’s condition as the morning progressed, with timestamps including 5:36 a.m., 5:40 a.m., 5:41 a.m., 6:34 a.m., and 6:57 a.m. Sadly, one of Maya’s puppies did not survive. I want to be completely accurate: the puppy had already been stuck for some time before we arrived, so I am not claiming that VEG caused his death. My concern is what happened after we arrived at an emergency hospital seeking urgent help and the amount of time that passed before surgery was performed. I was ultimately charged approximately $4,200 for Maya’s care. That is what has been so difficult for me to accept. If I am paying emergency-hospital prices, I expect an emergency hospital to be prepared to provide emergency care when it is needed. Unfortunately, Maya’s medical problems did not end there. In the weeks afterward, she continued experiencing abnormal bleeding. She was later diagnosed with a uterine infection and required another surgery, costing me approximately $400 more. I am not claiming VEG caused that infection; I am including it because it is part of what Maya went through following this experience. I repeatedly gave VEG the opportunity to address my concerns instead of simply posting a negative review. My complaint went through hospital management, Regional Medical Directors, and a corporate review. Their final response stated that their review was complete and that they “will not be providing further responses” to my questions. After everything Maya went through and approximately $4,600 in veterinary expenses, that response was extremely disappointing. Thankfully, Maya survived and is doing well today. ❤️ I am sharing these photographs and my experience because other pet owners deserve to make their own informed decision before they are standing in an emergency hospital with a beloved animal whose life may depend on timely care. I trusted an emergency hospital to be prepared for an emergency. Based on my personal experience, I would never bring one of my pets back to VEG for a serious emergency. If you are considering VEG for an emergency, I strongly recommend asking whether the necessary staff and surgical team are actually available before your pet’s life depends on the answer.

We arrived at the Green Bay WI facility with our chicken who was not well. It was the weekend and it was very busy. We were met at the door and escorted into a room. A tech came in and entered her name in the computer and took her weight. She said the doctor would see us shortly and she would bring us paperwork to fill out and shut the door. We waited and waited and waited and after four hours no one acknowledged we were there. We used the bathroom, got some snacks and finally opened the door because it seemed there was no air movement in the room. We never got the paperwork and the animals just kept coming in so we decided we were just going to leave. When we left the staff was standing around in a circle. Having a meeting? I don't know. We told the reception person we couldn't stay any longer. He looked for our name but I told him we aren't in the system because we never got any paperwork or even asked our names or other info. The staff commented on "a chicken" as though they had no clue we were there. If I could give zero stars for this experience, I would. I can't comment on the care here because we didn't receive any. Four hours and all they did was take her weight. I can see why they're open 24 hours. It takes that long to get anything done. The great part is that we at least got to spend four hours with her in the room. Great business model. Lousy execution. Would not recommend.

Took our pet in our dog that was very ill. I was so excited. Because we had heard good things about them. And loved that it was all open and they did everything right there. We spent $1000s and approx 6 hours there. They did a lot of tests that did not tell us what was wrong. They gave her an anti nausea injection and a pain injection before her biopsy. That was it. No medications for us to give her at home. I asked for an under the skin bolus for fluids and was told by Buckley, no, that she had to stay with them to get IV fluids.   IMO they wanted to keep her to charge us $1000s more. We took her home. The next day I called and talked to Beckwith to ask for medications. That I wanted in prescription form to have filled somewhere else. At the least, pain meds and something to help her keep fluids and some food down. She insisted that any meds they would end up giving would have to be injections. In my exp most meds can be given by mouth. She would give her a bolus under the skin for fluids. But we had to take her back to them. They would waive the appt fee. Why did Buckley say no? We had had quite enough of them and did not trust them with our pet. We will NEVER go back to them in Glendale, AZ and more than likely never a VEG ER ever again. And will share our experience with anyone who will listen. VEG ER seemed ALL about the MONEY. We watched a dog being operated on wake up. That caused the surgical team to panic. Not to mention the poor dog who was opened up on the table. I am sure if the dogs ppl had stayed and knew that happened they would have had something to say about it. Another man was in tears because Buckley insisted that his Dachshund that had absolutely no signs of heat stroke be admitted. They quoted him $1000's of dollars that he could not pay. I believe it was around $5000 plus. She had him terrified. and made it look like he was a bad person because he could not afford that huge amount of money.

I brought my dog in for palliative treatment for his kidney disease on a Sunday. He had received treatment from his vet on Thursday and was scheduled for treatment on Tuesday but had stopped eating and drinking over the holiday weekend. The team was compassionate and thorough. Their vet explained after a blood panel was done that my dog’s condition had deteriorated beyond the point where further treatment would be of any use. They accommodated my request for palliative treatment so that I could take him home for a final goodbye before scheduling at home euthanasia. The bill came to $1000. Then yesterday I received a visit summary that falsely stated that I had refused further diagnostic tests and implied I had chosen euthanasia over other treatments suggested. It appears the vet felt compelled to explain why he hadn’t generated more revenue for the private equity owners. It was a heartbreaking document to receive when I am deep in grief over the situation.

I took my dog to the Snellville, GA location. I paid a big vet bill, but my dog still wasn't helped by the vet's treatment plan, or rather, lack thereof. I wasn't helped either; just ripped off! VEG didn't seem to care about me/my dog. We were basically ignored for several hours, while the vet appeared busy exploiting other pet owners' emotions, such as myself. It was all about the money with these folks, or so it seemed. Unfortunately, this seems to becoming an all too common practice among today's vet clinics, especially ER. At least that has been my personal experience. Nevermind ethics/integrity and what's right for the animals. It's shameful, but I digress. I ended up taking my dog elsewhere for help, and paying yet another vet bill. On a positive note, the staff was very nice and my dog survived the ordeal, but I still feel robbed and cannot in good conscience recommend VEG.

**Very disappointing and heartbreaking experience.** We brought our beloved dog, Rocco, to VEG ER for Pets Cincinnati in an emergency situation. We ultimately made the extremely difficult decision to proceed with surgery because we wanted to give him every possible chance to survive. One of our biggest concerns is the financial communication we received before the surgery. We were clearly told by the veterinarian who performed the surgery that if Rocco did not survive, the expected cost would be approximately **$6,000**. Based on that information, we agreed to proceed. Sadly, Rocco did not survive. We were then presented with a final bill of **approximately $10,000**, which was a major and unexpected difference from what we had been told. We also felt significant pressure to make a decision about surgery because we were told the situation was urgent. However, the operating room was not immediately available, and we had to wait. This made the situation even more difficult and left us with serious questions about the urgency communicated to us and the circumstances surrounding our decision. We have contacted VEG management and explained our concerns. We are not asking for anything unreasonable. We are simply asking the company to acknowledge the discrepancy between what we were told and what we were ultimately charged, and to provide a fair adjustment given the circumstances. Losing Rocco was already one of the most heartbreaking experiences our family has ever gone through. Having to deal with an unexpectedly high $10,000 bill afterward made the experience even more painful. We hope VEG's leadership will take our concerns seriously and review what happened—not only for us, but so other families facing an emergency with their pets are given clear and accurate financial information before making an incredibly difficult decision. **We loved Rocco deeply, and we will never forget him.**

If you care about you pet DO NOT bring you pet here. They advertise exotic animals and they didn't know how to handle our ferret. They tried to charge us $2k for our ferret ear infection and then the prescribed a medication they did not carry (off label for cats) and no one local carries. Then they would not reply to the out of state pharmacy (who carried the prescription) until we called twice. I will NEVER go back. I will travel to Melbourne or Orlando from Cocoa before even thinking about calling VEG again. Save your money and your family member!.

To be clear, we do not blame all personnel equally, and we thank those who we believe did not contribute to our devastating experience. Pet owners considering this hospital deserve to know what our experience was. These are the facts as we observed them. Our dog, SCHUTZ, came to VEG Naperville on 08/15/2026 with active internal bleeding from his spleen. The hospital had identified that he was hemorrhaging. We were not told how long the wait for surgery would be, only that his surgery would follow the patient already in the operating room. During the wait, we repeatedly expressed concern about the urgency of SCHUTZ's condition and whether another patient might be taken ahead of him while his internal bleeding continued. Approximately four hours ultimately passed before surgery. During that time: We were not given an estimated wait time for surgery. We repeatedly asked whether his active hemorrhage warranted greater urgency. Approximately four critical hours passed before surgery. Donor blood was not immediately available. Plasma was not immediately available. When plasma arrived, the bag had a hole, and additional time was lost waiting for another supply. Auto transfusion was not initially offered. We repeatedly asked whether his own blood could be returned to him, and auto transfusion was discussed later in his care. Equipment around him repeatedly displayed low-battery warnings. SCHUTZ continued losing blood and deteriorating while waiting for definitive control of the hemorrhage. By the time surgery occurred, his blood values were critically low. VEG Naperville publicly presents itself as a 24-hour emergency hospital and advertises emergency surgery. VEG also lists blood and plasma transfusions among its services. Our experience was that these critical resources were not immediately available when SCHUTZ was actively hemorrhaging. We understand that no emergency hospital can guarantee an outcome or prevent multiple critical patients from arriving at the same time. We also cannot say that earlier surgery, blood, plasma, or auto transfusion would definitely have saved SCHUTZ. Our concern is that we brought an actively bleeding dog to a 24-hour emergency hospital and experienced a prolonged wait for surgery, unavailable blood products, a delay obtaining usable plasma, difficulty arranging auto transfusion, repeated equipment warnings, and the need to repeatedly ask whether his condition warranted greater urgency. SCHUTZ died shortly afterward.