Vector Security Reviews | Read Customer Reviews of vectorsecurity.com

Vector SecurityReviews of vectorsecurity.com

3.7575 reviews
Home Improvements
2000 Ericsson Drive, Warrendale, Pennsylvania

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Vector Security

About Vector Security

Vector Security, Inc. has been a premier provider of intelligent security solutions tailored to the needs of the customer for more than 40 years. Headquartered in Pittsburgh, the company offers a full suite of electronic security services including Vector Home Security, Vector Business Security and national account security. Services are provided to customers across North America and the Caribbean through a network of branches and authorized dealers. Vector Security is a sister company of the Philadelphia Contributionship, a private insurance company founded in 1752, and currently provides cost-effective, technology-based security solutions to over 300,000 homes and businesses.

Vector Security (vectorsecurity.com) has 575 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.

Also known as: vectorsecurity.com
Website: vectorsecurity.com
Category: Home Improvements
Location: Warrendale, Pennsylvania
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 47% of reviews.
Latest: Most recent review: August 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Vector Security reviews

575 approved reviews, newest moderated first

Kinder
Oct 15, 2016
Great service
Great service and the support team is wonderful. They have always called me back if I had a question.
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Philip Z.
Oct 14, 2016
20 years of good service from Vector
We installed a Vector security system 20 years ago and have been completely satisfied with the system and service throughout the years. We purchase the monthly monitoring and repair service, and we've always received excellent service within a short response time. The service people are knowledgeable, trustworthy and competent.
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Karen W.
Oct 13, 2016
Wouldn't work with me to cancel service
Don't offer connection to fire house, no digital or online service
Response from Vector SecurityOct 14, 2016
Hi Karen, Thank you for your feedback. We have shared your review with your local branch for follow up.
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KAREN C.
Oct 13, 2016
Thank You
I would like to thank you for your service for all these years. I recommend you all to family and friends all the time. Thanks again!
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SEAN F.
Oct 13, 2016
Good company.
Made a mistake...confused with another company. Vector is GREAT!
Response from Vector SecurityOct 13, 2016
Hi Sean, Thanks for updating your comments to correct the confusion with another company. We're glad to hear you're happy with the service you've received from Vector Security. Would you also take a moment to update the star rating as well? Thanks again for choosing Vector Security and have a great day!
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KATHY DAUGHERTY & WILLIAM P.
Oct 12, 2016
Unprofessional Technician
After updating my wireless security to 256 bit encryption, I could not get the garage opener to work. Vector insisted on sending a "technician" to my home to re-code the app. It took him four hours to do this ( I would estimate at least 4 cigarette breaks of 15 minutes each in his truck) after multiple phone calls. He berated me for having security cameras in the house, insulted my beautiful home and said that "his " security consisted of two dogs and two cats.
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Karen A. M.
Oct 12, 2016
Needs better phone service
We needed to have a repair person reconnect some sensors on new sliding doors. It was a very long process. First call I waited 18 minutes. And was told a technician would call to confirm. Nothing happened. After the weekend I called again. This time it was 9 minutes on hold. Finally spoke to someone who gave me a date and time frame. We never had this before and we've had the service for 25 years. Isn't there an easier way to schedule maintenance? Or do we have to set the alarm off?
Response from Vector SecurityOct 13, 2016
Hi Karen, Thank you for your feedback. Sorry for the longer-than-usual hold times. We have sent your review to your local branch for follow up. As an FYI, we have separate phone numbers for our branches for non-emergency business issues, and for our Central Stations for 24/7 emergency response. If you ever need immediate help in an emergency, we urge you to call our Central Station.
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Jerry K.
Oct 11, 2016
Great system
I thought my old system was easy, but this one is even more so. No buttons to push and really enjoy the new features.
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