Vault InsuranceVault offers high net worth personal insurance and customized solutions for individuals and families. We’re not just insuring assets, we’re reducing risks with data-driven technology to protect what matters most – cherished moments, family memories, and priceless legacies.
Vault Insurance (vault.insurance) has 435 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Insurance · Tampa, Florida
Excellent
Insurance · Hallandale Beach, Florida
Excellent
Insurance · Jacksonville, Florida
Excellent
Insurance · MIAMI, Florida
Excellent
Showing 371 reviews with 5 stars · Clear filters
Adrian C.
Quick response, no hassle…worked to help get the issue addressed. Couldn’t ask for much better. Very disappointed to learn that our coverage will now be dropped as they are exiting the market we are in.
Response from Vault InsuranceJul 6, 2023
Thank you for sharing your feedback, Adrian. We're happy to hear your claims experience was so smooth! Thank you for being such a loyal customer.
John J.
Prompt service
Response from Vault InsuranceJul 6, 2023
John, thank you for sharing your positive feedback with us. We are very proud of our customer service experience here at Vault!
Anthony H.
The agent and adjuster were awesome! The manner in which our claim was handled was very professional and prompt. Thank you
Response from Vault InsuranceJul 3, 2023
Anthony, thank you so much for sharing your feedback with us. We are pleased to hear you had a great experience with Vault!
Mark
We recently had a crack in the windshield of our car which required it to be replaced. Since newer cars now have this blackbox located on the windshield behind the rear view mirror, and knowing this would have to be removed, reinstalled and recalibrated once the new windshield was installed, we were concerned that not just any glass company could properly recalibrate the blackbox. The dealer we bought the car from recommended a particular company to do the windshield repair and blackbox recalibration. We contacted Vault, told them of our concern, and asked if we can use the dealer recommended glass company. Vault agreed. So we had the windshield replaced and submitted the bill to Vault, who quickly reimbursed us. We were extremely pleased with the entire process to get the windshield replaced - from first contacting and dealing with the friendly Vault claims people to quickly getting reimbursed.
Response from Vault InsuranceJun 23, 2023
Mark, we are so happy to hear that your experience working with Vault was seamless and stress free. We understand how stressful filing a claim can be, and we pride ourselves on making this process easier for our customers and being a resource every step of the way!
Stephen A.
Prompt, professional and good outcome.
Response from Vault InsuranceJun 16, 2023
Thank you for sharing your feedback, Stephen! We are thrilled to hear you've had a positive experience working with Vault.
David O.
Very easy to work with and excellent customer service experiences
Response from Vault InsuranceJun 14, 2023
David, thank you for sharing your positive feedback with us. We are very proud of our customer service experience here at Vault!
STEVEN G.
The team was extremely responsive, transparent and informative.
Response from Vault InsuranceJun 6, 2023
Steven, we are so glad to hear your experience with us was so positive! Thank you for taking the time to share your feedback.
Leila S.
Everyone at Vault is very knowledgeable, friendly , prompt and a true pleasure to have as insurer. Can only highly recommend!!
Response from Vault InsuranceJun 6, 2023
Leila, thank you for sharing your feedback with us! We take a lot of pride in our team here at Vault, so we are happy to hear your experience with us was so positive.