Mom of M.
Cut above
Very helpful staff
Response from Vault InsuranceAug 14, 2023
Thanks for sharing your feedback with us. We are very proud of our customer service experience here at Vault!

Vault offers high net worth personal insurance and customized solutions for individuals and families. We’re not just insuring assets, we’re reducing risks with data-driven technology to protect what matters most – cherished moments, family memories, and priceless legacies.
Vault Insurance (vault.insurance) has 435 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Showing 371 reviews with 5 stars · Clear filters
Mom of M.
Very helpful staff
Response from Vault InsuranceAug 14, 2023
Thanks for sharing your feedback with us. We are very proud of our customer service experience here at Vault!
Jack G.
Extremely responsive and helpful!
Response from Vault InsuranceAug 14, 2023
Thank you sharing your feedback, Jack! We're so proud of our team here at Vault and we're thrilled to hear the process was so smooth!
Brian N.
The experience was great. They made it easy for me and took care of everything. What more could I want.
Response from Vault InsuranceAug 14, 2023
Brian, thank you so much for sharing your feedback with us. We are pleased to hear you had a great experience with Vault!
Brenda B.
Our insurance adjust is Derek Franks. This man is simply an amazing man. This was a horrible unfortunate water event in our home. From start to finish I can not say enough things about him. He was so kind, knowledgeable, patient (from me rambling), understanding, thorough, very very prompt on correspondence, informative, we just thank him enough for how amazing he was to us. I truly believe that ALL insurance companies should learn a lot from how great this man is and how he conducts him self. Best professional in any experience I’ve had in my life came from this great, great man. Again Derek you simply are the best. Thanks a million, gazillion times sir.
Response from Vault InsuranceAug 9, 2023
Brenda, thank you so much for sharing your experience working with Derek. We are so proud of the team we've built here at Vault and are thrilled your interactions with Derek were nothing short of informative and thorough. We appreciate your kind words!
Sally H.
He is so nice and professional!
Response from Vault InsuranceAug 8, 2023
Sally, thank you for sharing your feedback! We take a lot of pride in our team here at Vault and are pleased to hear that you experienced professional service.
Jeffrey T.
The customer service response to our situation was outstanding. Ms. Guy was very understanding, thoughtful and extremely helpful. She kept us informed throughout the process and assisted in handling the matter in a timely fashion.
Response from Vault InsuranceAug 1, 2023
We take a lot of pride in our team here at Vault and we appreciate you sharing this feedback with us. We are thrilled to hear that your experience with Ms. Guy was so thoughtful and helpful, as we know that filing a claim can be a stressful process.
Joanie L.
Excellent service. Very prompt.
Response from Vault InsuranceAug 1, 2023
Joanie, we appreciate you taking the time to share feedback with us. We take a lot of pride in our team here at Vault and are pleased to hear that you experienced excellent and prompt service!
Chris C.
Straight forward claim process, great support from the Vault team and quick payment. This is how it should work!!
Response from Vault InsuranceAug 1, 2023
Thank you for taking the time to share this experience with us, Chris. We are thrilled to hear that you received exceptional support from our team and that the payment process was quick!