Vault InsuranceVault offers high net worth personal insurance and customized solutions for individuals and families. We’re not just insuring assets, we’re reducing risks with data-driven technology to protect what matters most – cherished moments, family memories, and priceless legacies.
Vault Insurance (vault.insurance) has 435 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Insurance · Tampa, Florida
Excellent
Insurance · Hallandale Beach, Florida
Excellent
Insurance · Jacksonville, Florida
Excellent
Insurance · MIAMI, Florida
Excellent
Showing 371 reviews with 5 stars · Clear filters
GiGi M.
Vault has always given me excellent service from the start. Everyone is very helpful and hands on. Vault has a great team and I enjoy working with everyone!
Response from Vault InsuranceJul 1, 2021
Thank you for sharing your feedback, GiGi. At Vault, we pride ourselves on our communication with agents and are happy to hear that your experience has been so positive. We feel lucky to be working with agents like you!
JenniferWishart
Communication with both my assigned UW and local BDM is always top notch. Beyond professional and courteous and always willing to discuss the tougher risks. Vault has become my go-to with most of my quoting opportunities because of the service and products being offered.
Response from Vault InsuranceJul 1, 2021
Jennifer, thank you for taking the time to share feedback on your positive experience with Vault. We are so happy to hear that your underwriter and BDM have been courteous, professional, and available. At Vault, we strive to service our agents in the most efficient and helpful ways possible. We feel fortunate for agents like you!
YolandaAcosta
Vault has recently been a great market source for our agency. We have a great underwriter and relationship with him. Easy to do business and very user friendly system. Love Vault!!
Response from Vault InsuranceJul 1, 2021
Yolanda, thank you for leaving such a positive review! At Vault, we strive to find innovative ways to make the system more accessible for agents and are glad to hear you have found it easy to use. In addition, we are so happy that your relationship with your underwriter has been so positive!
Stephen F.
The whole team is great to work with!
Response from Vault InsuranceJul 1, 2021
Stephen, thank you for taking the time to share your feedback! At Vault, we take pride in connecting transparently with our agents and are so happy to hear that you have had a positive experience working with our team. We are grateful for agents like you!
DawnWebb
Our underwriter is super responsive
Response from Vault InsuranceJul 1, 2021
Dawn, thank you for taking the time to share your positive experience with Vault. We are so glad to hear that your underwriter has been responsive and look forward to continually connecting positively with you!
SamVigil
Vault is great! Our Underwriter and territory manager could not be any better to work with. Tara and JJ are amazing! Best team ever So fast, efficient, helpful and accommodating!
Response from Vault InsuranceJul 1, 2021
Thank you for taking the time to provide your feedback, Sam. At Vault, we pride ourselves in connecting efficiently with our agents. We are so happy to hear that Tara and JJ have been helpful and accommodating!
customer
James Caylor did a superb job of communicating with me, providing direction and the necessary support to follow up on a collision caused by another motorist.
Response from Vault InsuranceJun 16, 2021
Thank you for taking the time to share your positive experience with Vault. We are happy to hear that James was able to provide the necessary support for you following the collision. Top-notch customer service is our priority and we feel fortunate to be servicing customers like you!
Surinder B.
Our experience from the beginning was exceptionally good. We called our agent after experiencing damage from the February 21 freeze in the Houston area ( extremely unusual event) ; Vault immediately assigned an adjuster who came as scheduled; conducted a detailed assessment of damages, was very friendly, provided a fair assessments of damages and the claim was immediately paid by Vault. The whole process was painless, didn't have to make any phone calls, steps were taken as promised.
Response from Vault InsuranceJun 16, 2021
Surinder, thank you for taking the time to share your positive experience with Vault. We are pleased to hear that the damages to your home due to the Texas freeze were taken care of with efficiency. We feel fortunate to be servicing customers like you!