Vault InsuranceReviews of vault.insurance

Terrible company. Avoid at all costs.

Vault cancelled my HOI policy and didn't properly notify me even though I had made up to date payments. Shady company, this will be reported to my states insurance department regulators.

The Service Line endorsement was subrogated to another firm that underperformed their responsibility under my insurance. They were not responsive, provided no verification and simply denied my claim under the presumption that since I couldn't prove otherwise, the service line was older than 50-years. They had no facts or evidence, took no initiative even though it is highly unlikely they were correct. Neither they, nor Vault responded to our request to reconsider the claim.

I went with Vault years ago due to the reputation of great service I heard about. With our claim, I feel I was treated like a second class citizen. The adjuster that handle claims in my area should be working for one of the insurance companies that advertise during Jerry Springer (The General or the duck). He should not be working with your clients that are business owners and understand and live by good customer service! From the start, our first call to report our clam, he did not show up for our appointment, When we asked why he stood us up he told me my insurance was cancelled the prior month due to lack of payment. After a short heart attack thinking we missed a payment, we found out he was incorrect. When I told him I had proof that Vault was paid, he said "Oh, maybe I was looking at the wrong account". Other then the adjuster, I have been happy with Vault!

Vault agents gave me the wrong instructions for a claim which led to a reduction in my coverage. I switched to Vault because I was told it was in the same class as AIG and Chubb. But my first experience was more like State Farm where claims does everything possible to limit what they cover.

I have had Vault Insurance for two years without any claims. They have just CANCELED/NON-RENEWAL of my policy for "AGGREGATE MANAGEMENT". Obviously this is a company consumers must stay away from!!!

We were cancelled for not having a roof that was to the protocol of requirements for coverage. However after having Vault inspect the roof with their own company they found nothing wrong with the roof not once but 2 times. So the question is if there’s nothing wrong with the roof then why are you cancelling us

Vault needs to learn how to be honest, helpful, and constructive. As they have not in multiple instances of polite, respectful, professionally endorsed qualified communications, may the court system teach them via the lesson of punitive damages.