Vault InsuranceVault offers high net worth personal insurance and customized solutions for individuals and families. We’re not just insuring assets, we’re reducing risks with data-driven technology to protect what matters most – cherished moments, family memories, and priceless legacies.
Vault Insurance (vault.insurance) has 435 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Insurance · Tampa, Florida
Excellent
Insurance · Hallandale Beach, Florida
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Insurance · Jacksonville, Florida
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Insurance · MIAMI, Florida
Excellent
Showing 39 reviews with 1 star · Clear filters
Roberto
Delay in receiving the payment
Response from Vault InsuranceOct 9, 2023
Roberto, we're sorry to hear your payment took longer than anticipated. We take pride in delivering our customers excellent service, so if you have any other concerns or questions about the process, please reach out to us.
Patricia L.
Very poor customer service ! I would NEVER recommend anyone to use Vault for their insurance . I dealt with Theresa Guy and she was inadequate . She was extremely difficult to reach . Most of the time her voicemail was full . The CEO reached out and was very unprofessional !!!
Response from Vault InsuranceOct 1, 2023
Patricia, thank you for your feedback, and understand that can be frustrating. We pride ourselves on providing premium services for our customers, especially our exceptional claims services. If you have any questions, please let us know.
Adam from R.
We have paid into these policies for several years at a premium with the expectation of not paying the additional surplus contribution fee after we had been with them for 5 years. Instead of getting to this point, they dropped all of our policies without a single claim because they want less coastal exposure. The reason for dropping us on the non-coastal property as well as auto and umbrella is “not enough policies.” Really Vault? Would not recommend, especially if they front-load extra fees with the promise of the additional "surplus contribution" falling away after being loyal customers and staying with them.
Response from Vault InsuranceSep 10, 2023
Adam, thank you for your feedback and we certainly understand that can be frustrating. Unfortunately, the current inflationary environment, supply chain, and rising costs of reinsurance have a substantial impact and as a result, we have to react to the current climate. We wish you all the best.
Jeffrey P.
Terrible price increases after securing my insurance business from Chubb two years ago. This borders on a “bait and switch” business approach. Now, after having my business for two years with nearly 90% homeowners rate increases, I receive a non renewal notice for my Florida home. Terrible experience.
Response from Vault InsuranceAug 25, 2023
Jeffrey, thank you for your feedback and we certainly understand that rising rates and non-renewals can be frustrating. Unfortunately, the current inflationary environment, supply chain and rising costs of reinsurance have substantial impact and as a result we have to react to the current climate. We pride ourselves on providing premium services for our customers, especially our exceptional claims services. We wish you all the best and thank you for allowing us to serve you!
Oz
As a high Net Worth Client that's paid over 120K in premiums in 3 years they just decided to pull out of the FL market as a "Catastrophic Risk" so they took the money & ran as far as I'm concerned. They also cancelled excess Liability citing no "underlying coverage" which they cancelled. BTW Never Had a claim. POS Scam Company.
Response from Vault InsuranceAug 21, 2023
Oz, thank you for your feedback and we certainly understand that can be frustrating. Unfortunately, the current inflationary environment, supply chain and rising costs of reinsurance have substantial impact and as a result we have to react to the current climate. We wish you all the best!
Lee S.
The length of time required to actually send payment after the amount was finally agreed was ridiculous;four months.
Response from Vault InsuranceAug 21, 2023
Lee, thank you for your feedback and understand that can be frustrating. We pride ourselves on providing premium services for our customers, especially our exceptional claims services. If you have any questions, please let us know.
Bob C.
Dropped our HO coverage after two natural disasters.
Response from Vault InsuranceAug 4, 2023
Bob, thank you for your feedback and we certainly understand that can be frustrating. Unfortunately, the current inflationary environment, supply chain and rising costs of reinsurance have substantial impact and as a result we have to react to the current climate. We pride ourselves on providing premium services for our customers, especially our exceptional claims services. We wish you all the best and thank you for allowing us to serve you!
Merat E.
Tornado:3/31/2023 The number of calls I made to get updated with no response: 7 times over 4 weeks Final response: 3 months later!!!!
Response from Vault InsuranceJul 14, 2023
Merat, thank you for your feedback and we certainly understand this can be frustrating. We pride ourselves on providing premium services for our customers, especially our exceptional claims services. Please let us know if you have further questions or concerns.