Vault InsuranceReviews of vault.insurance

4.5435 reviews
Insurance
300 First Avenue South, Suite 401, St. Petersburg, Florida

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Vault Insurance

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About Vault Insurance

Vault offers high net worth personal insurance and customized solutions for individuals and families. We’re not just insuring assets, we’re reducing risks with data-driven technology to protect what matters most – cherished moments, family memories, and priceless legacies.

Vault Insurance (vault.insurance) has 435 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: vault.insurance
Website: vault.insurance
Category: Insurance
Location: St. Petersburg, Florida
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 90% of reviews.
Latest: Most recent review: February 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Vault Insurance reviews

Showing 371 reviews with 5 stars · Clear filters

DEXTER A.
Aug 24, 2022
I had to have my car towed
I had to have my car towed, and paid the towig company myself. I then called my insurance agent and she helped me send a copy of the receipt. I received a nice email that it had been received and would be handled immediately. It was, and I received a check within a few days. I'm impressed with the service and quality of Vault. Thanks!
Response from Vault InsuranceAug 24, 2022
Dexter, thank you for sharing feedback on your experience with Vault. We are glad to hear that your towing process was hassle-free. At Vault, we are committed to providing excellent customer service to all of our customers and are so glad to hear that you received it!
Crystal S.
Aug 24, 2022
A+++ experience all around
Vault insurance & our appraiser Wardell Johnson did an exceptional job across the board. This was our first experience having to file a claim and everything was explained and handled perfectly! Vault helped us manage our home's damages seamlessly and easily. Highly recommend their coverage policies!
Response from Vault InsuranceAug 24, 2022
Crystal, thank you so much for sharing feedback on your positive experience working with Wardell. We're glad to hear that you received such a high level of service. A claim can be extremely stressful and we are thrilled that the process was made easier on you! If you need anything, you can always trust Vault!
Jay
Aug 17, 2022
Seamless resolution of this claim
Seamless resolution of this claim. Teresa and Rich handled this unfortunate loss for us with accuracy and alacrity.
Response from Vault InsuranceAug 17, 2022
Jay, thank you so much for sharing your feedback! We are glad to hear that you’ve had a positive experience working with Teresa and Rich. We understand how stressful it can be to file a claim and we are so glad to hear our team was able to ease the process!
Ashish M.
Aug 17, 2022
Jimmy Caylor is a true asset
Jimmy Caylor is a true asset. He helped me understand the claims process, rental, and everything in between. Not only that, he was familiar with the body shop and their processes in getting the vehicle promptly repaired. Finally, he made the reimbursement process a snap, making sure I was promptly reimbursed for towing and rental fees. Thank you Vault for taking care of our insurance needs.
Response from Vault InsuranceAug 17, 2022
Ashish, thank you for your kind words. We're so glad to hear that you received such a high level of service from Jimmy. A claim can be extremely stressful and we are thrilled that the process was made easier on you! At Vault, we always strive to provide the best service and feel lucky to serve customers like you!
Christopher F.
Aug 1, 2022
First class service!
This was my first claims experience with Vault. I was in an auto accident which resulted in a total loss of my BMW. The claims department was responsive and accommodating and the agent used text messaging and electronic forms to make the process easy for me. The agent had me in a rental car within a couple hours after reporting the accident and I had my claim checks in hand within days of the loss. There was no haggling over the amount. Even, auto body shop providing the estimate made the comment to me that “your insurance provider is the real deal”! He said this because Vault was willing to pay market rates and did not require him to use after market parts like many lesser insurance companies. Vault also covered the cost of a luxury rental car so I was driving a Range Rover.
Response from Vault InsuranceAug 1, 2022
Thank you so much for sharing your kind words, Christopher! We are glad to hear Vault was able to ease your claims process. We are grateful to have your trust and will always provide the highest level of customer service during a time when you need us most.
Jeffrey P.
Jul 31, 2022
I love it
Im a 1st timer here
Response from Vault InsuranceAug 1, 2022
Welcome, Jeffrey! Thank you so much for taking the time to share feedback on your experience with Vault. As we always strive to provide the best customer service to all of our customers, we are happy to hear that you feel this way!
Steven C.
Jul 28, 2022
Just switched to Vault and could not be happier.
Just switched from NW to Vault. Wife was hit on turnpike. Vault and Jimmy Caylor (Analyst) were immediately all over the situation making sure we were taken care of from rental all the way through replacement. Jimmy was a total pro, perfectly communicative and was transparent in representing our best interests. Sold on Vault.
Response from Vault InsuranceAug 1, 2022
Thank you so much for sharing your positive feedback, Steven! We are glad to hear that your experience working with Jimmy and the Vault team was positive and seamless. As we always strive to provide the best customer service to all of our customers, we are so happy to hear that you received just that!
Eric G.
Jul 19, 2022
1 Sargent Rd, Marblehead, ma
Outstanding in every way. Adjustor was first rate. Knowledgeable, prompt, professional. Payment on claim was made in a timely manner. Excellent experience.
Response from Vault InsuranceAug 1, 2022
Thank you for sharing your experience, Eric! We are so glad to hear your positive feedback working with the Vault team. We’re deeply committed to a better customer experience and strive to provide the highest level of customer service in all situations

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I had to have my car towed

A+++ experience all around

Seamless resolution of this claim

Jimmy Caylor is a true asset

First class service!

I love it

Just switched to Vault and could not be happier.

1 Sargent Rd, Marblehead, ma

About Vault Insurance

About these reviews

More in Insurance, Florida

ProSure Group

London Underwriters

InsuranceForBurial.com a Division of PinnacleQuote

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Vault Insurance reviews

I had to have my car towed

A+++ experience all around

Seamless resolution of this claim

Jimmy Caylor is a true asset

First class service!

I love it

Just switched to Vault and could not be happier.

1 Sargent Rd, Marblehead, ma