Vault InsuranceVault offers high net worth personal insurance and customized solutions for individuals and families. We’re not just insuring assets, we’re reducing risks with data-driven technology to protect what matters most – cherished moments, family memories, and priceless legacies.
Vault Insurance (vault.insurance) has 435 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Insurance · Tampa, Florida
Excellent
Insurance · Hallandale Beach, Florida
Excellent
Insurance · Jacksonville, Florida
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Insurance · MIAMI, Florida
Excellent
Showing 371 reviews with 5 stars · Clear filters
RC
Had a wonderful experience with customer service in two occasions specifically with Donnie - a reliable, responsive and organized professional who made two unfortunate situations less stressful to manage.
Response from Vault InsuranceDec 31, 2022
Thank you for taking the time to share your feedback with us! We understand how stressful claims can be, so we're thrilled to hear you've had a positive experience working with Donnie and Vault!
JOSEPH H.
We could not have been more pleased with how Danielle Thomas handled the situation for us. Your company does an unbelievably good job when your customers have problems. We could not be more impressed with how Vault takes care of their customers.
Response from Vault InsuranceDec 27, 2022
Joseph, thank you for taking the time to share your experience with us. At Vault, we pride ourselves on delivering excellent service to our customers when they need us most and we are thrilled to hear you've received just that!
Jim M.
Extremely happy with how Vault handled our claim from Hurricane Ian. Our house had extensive damage and they were quick, responsive and very fair in handling the claim. Rich our adjuster was extremely helpful. They are head and shoulders above all other companies.
Response from Vault InsuranceDec 27, 2022
Thank you so much for your positive feedback, Jim. We understand what a stressful time Hurricane Ian was for our customers and we take pride in being able to be there for you during these times.
Tim
I reported a claim on my home. The response from Vault was same day, from a courteous and helpful professional. Next day a knowledgeable and friendly appraiser was here. All and all the claim was settled in a matter of days. A huge weight was lifted. Much appreciated.
Response from Vault InsuranceDec 19, 2022
Tim, thank you so much for sharing your experience with us. We understand how stressful the claims process can be, and we are so thrilled to hear that Vault and our partners have made it easier on you. You can always trust Vault!
Michael C.
Within hours of a tree falling on the house, Vault arranged for a contractor to patch the roof to avoid additional rain coming into the house. For a variety of reasons, the original contractor (the one that patched the roof at midnight) was not selected to repair the damage. Vault offered another contractor (Paul Davis) that took over the project and they performed professionally and timely. Vault stood by and supported us throughout the process. Vault provided excellent customer service.
Response from Vault InsuranceDec 19, 2022
Michael, thank you for taking the time to share your positive experience with us. We understand how stressful it can be to file a claim, and we're thrilled to hear we've made it easier on you! Thank you for choosing Vault!
Paul C.
Vaulty gave us excellent advise on one of our cars being stolen.
Response from Vault InsuranceDec 19, 2022
Paul, thank you for taking the time to share your feedback with us! We're so thrilled to hear you've had a positive experience working with Vault.
Michael
Super responsive and helped us when we were in need
Response from Vault InsuranceDec 19, 2022
Thank you for taking the time to share your feedback with us, Michael. We understand how stressful filing a claim can be and we are happy to know we made this process easier on you!
Venable
Quick resolution to lost check.
Response from Vault InsuranceDec 19, 2022
Brett, thank you for taking the time to share your experience with us. We always strive to provide the best customer service to all of our customers!