varlascooter.comReviews of varlascooter.com

Responsive! Attention to detail was great!

Really good customer service and good communication. Prices on replacement parts in my opinion seems to be on the higher side.

I needed a part that wasn't shown on the website. I sent Leo a email at customer supports and within a few hours he'd created a clickable link to purchase the part from the Varla factory. I am very pleased.

Varla Team are the best , I have not experienced any frustrations within communications for getting parts for my 2 Varla Scooters. They have helped always to assist. One has to be patient for the deliveries especially if this is a Hobby, it is exciting . Everyone love my Scooters - Varla is the BMW of Scooters 👍👍

Ordered Varla Pegasus scooter April 1st 2025. The scooter itself is nice looking and very sturdy as far as the build. The first scooter arrived with flat rear tire, rust and corrosion all over bootton, sand and dirt on it from previously being ridden. Returned it for exchange and recieved 2nd scooter with same rear flat back tire, and wonky lcd screen. Had to pay 125 dollars to have tire fixed by professional and no one wants to deal with these scooters cause they are a pain. Varla did not reimburse me for fixing tire and just sent weird text that are not clear on whether they ever will. If you try to leave negative review on their website they will not post it and public will never see it. I Do Not Recommend Varla company to buy a scooter because your scooter will have issues on arrival and there will lots of back and forth nonsense that will get you ultimately nowhere. Even if they do exchange scooter like they did me you will get different scooter with same problem or even worse problems. After almost 3 weeks I was able to rIde scooter for first time but only because I paid to have it fixed myself. I still dont really know if the battery is good because I haven't ridden it but once. I believe that the varla pegasus scooters that are on sale now are all defective from sitting in warehouse so long and they are just trying to get rid of as many as they can. Unless you like uneccessary headache and aggravation get your scooter from sonewhere that will not be hassle if something is wrong with it like Amazon.

I bought a Varla Pegasus for my grandson. I have my own Eagle One for two years now and it is fantastic. I ride it almost every day. The reason I stayed with Varla is the strong build of their scooters, and of course their customer service. They have not let me down. Sylvia is fantastic, and I have dealt with her on several occasions. Extremely professional and accommodating. Unfortunately the Pegasus arrived with a defective battery…... these things happen, but it is how the company deals with the issue that is important. I emailed Sylvia right away and the first thing she wrote to me, was “not to worry.” I can’t emphasize enough how reassuring it is to hear that after you have a problem. Sylvia arranged for pick up and they shipped me a new one as soon as they got confirmation that the old one was on its way back. When you’re shopping for a new scooter, it is important to know the company you’re dealing with. I highly recommend Varla, and their customer service is second to none.

Very good service. 👏

Freya and TrustPilot have excellent customer service! I could not find a kickstand for the Varla Eagle 1, as they make room for the Varla Eagle 1 Pro. I sent a message through TrustPilot as a last resort, and later that day received a link for the item in my email that I could pay directly. This is after searching on my own through various websites and thinking I would never find it. Top-notch service and I appreciate it. Thank you you, Freya!