vapewh.comReviews of vapewh.com

Well at first it seemed like a great place to order my vapes, then the last order I had to sign for without them telling me. I never had to do this on my previos orders . This time I went to order and they are charging for shipping , no longer free no matter how much I order. The vapes took over a week the last order. Not very happy with the changes . The company did contact me and stated that it has always been standard that orders must be signed for. I have ordered a few times before and never signed for, they also stated any orders over $39.00 is free shipping , I placed an order for over this amount $9.90 shipping.

It is a scam, dont do it

We found White Horse Vape products to be awesome but as of last week they no longer ship to CA. Anybody know why?

Very misleading policies around shipping. They charge extra for “speedy delivery” and when the product doesn’t ship for a week they told me I was confused and it is “speedy” not “express”. I have had problems with this place in the past where they never sent my order and didn’t want to refund me and I thought I would give it another shot but they didn’t seem to get any better.

Stock is inconsistent and so is shipping. Sometimes they have unique products that other places don’t have, which is nice. Unfortunately the bad outweighs the good. I have paid extra for fast delivery and it has many times taken even longer. I just put in an order a week ago and paid extra for fast delivery and it hasn’t even left the shipping facility yet. Customer support is slow to respond and doesn’t offer and solutions.

I’ve been dealing with this company for several years now, close to three, and I have watched them decline and customer service, even to the point of deceiving customers about products they are sending out I usually vape with Escobars. Whitehorse told me that they were no longer active as a company and that the new Escobar was a brand called Frutia. However, after ordering Fruita for one month, they don’t seem to even carry it anymore and are trying to push off vapes. I have never heard of before, are either so sweet or harsh they make you cough. I learned by going to Escobar direct that yes in fact, the company still is in business and they are still selling their products. I will never use Whitehorse vape again. I do not appreciate being lied to by their staff, and they get zero points for customer service from me.

Placed order on evening of 7/25. Label was created on the morning of 7/26, but was not in USPS custody until 7/29. Today is day 6, and my order still will not arrive today. USPS is not worth losing customers over. There are too many other online raping supply options. Edit: Day 8 (7th business day - if you count Saturday - which DHL and USPS bulk travel does) and package still hasn't arrived. Had I known White Horse Vapor uses USPS, I would have never ordered with White Horse Vapor. All vaping products are banned from individual and commercial shipping through USPS, so I will be lucky to receive this order. EDIT (8/3/24): I also tried reaching out to WHV on the morning of Friday, Aug 2nd and have yet to receive a response on what is going on here. EDIT (8/5/24) - still in transit. Irving, TX to SLC to Wyoming to Boise.....destination is only 4 hours north of SLC. I could have driven to Irving and back twice by now. EDIT (8/6/24) - package finally arrived. Order placed 7/25/24 (after hours). Label created morning of 7/26/24 (a Friday). USPS delivery with DHL as transport from Irving, TX to Salt Lake City. Delivery address (Sugar City, ID) is 4 hours northeast of Salt Lake City, but package went from Irving, TX to Salt Lake City, UT back to Irving, TX to Big Piney, Wyoming to Boise, ID back to Salt Lake City, UT back to Boise, ID and finally to Sugar City, ID.

Read some bad reviews, but happy to say that I had zero issues. Order fulfilled promptly, and accurately. I will order from them again!