vapewh.comReviews of vapewh.com

The customer service is terrible. They advertise shipping within a certain number of days, but I never receive my order on time. When I reached out to them about this, they basically ignored my concerns. The only reason they’re getting two stars is because they have availability for a particular vape I enjoy.

I was a HUGE fan of this store as the prices were great & free shipping was available when you spent min, $35.00. As a person who has some problems driving, it was nice to be able to have my vapes delivered. During the holiday season the min. amount went up and it has stayed up. I don't spend $79.00 a month, back to my local shop! Sorry

The order was never delivered and when I asked for a refund it was a big loop trying to get it. Then when I did get it I was only give like 80% of the money back. I'm sorry do I not get the $10.87 in FEES I paid for back?! Never again, been using them for years but not since they switched to UPS.

This company has gone downhill FAST! I have been a loyal customer for over a year, the shipping price has gone up tremendously, and the the tax as well. It went from spend $29 free shipping to $49 free shipping and than $79 free shipping than no free shipping and its $12 no matter how many I buy. And all of a sudden we have to sign for our package through UPS which makes it so inconvenient. And to top it off they just said after checking out that they no longer deliver to my address which is in a subburb of Denver. They definitely dont care about the customers as much and they will lose alot of us. I found a new online Vape company that seems way better.

I used to think this was a great company. They did me right when multiple vapes I’ve ordered were defective. Shipping time was realistic. Free shipping on orders over $29, then $49, now? That part didn’t matter to me I ordered enough to get free shipping. I loved that the package was in my mailbox and I didn’t have to go to the store. And the cost of each vape was usually a little cheaper too. Fast forward to more present times- deliveries have to be signed for by an adult 21+(I understand why and was surprised when this wasn’t how it was all along) but the 2 orders I’ve placed I’ve missed the deliveries, UPS said between 2-6pm but it was before noon and I had to track the driver down to get my package. The second order is through LSO and that company is trash. Still have not received that order. Customer service at White Horse Vapors just pushes the problems onto the delivery drivers and that it’s out of their hands. Unless you are home Monday through Friday to receive a package that may or may not show up I’d choose a different company to order from.

Well at first it seemed like a great place to order my vapes, then the last order I had to sign for without them telling me. I never had to do this on my previos orders . This time I went to order and they are charging for shipping , no longer free no matter how much I order. The vapes took over a week the last order. Not very happy with the changes . The company did contact me and stated that it has always been standard that orders must be signed for. I have ordered a few times before and never signed for, they also stated any orders over $39.00 is free shipping , I placed an order for over this amount $9.90 shipping.

Stock is inconsistent and so is shipping. Sometimes they have unique products that other places don’t have, which is nice. Unfortunately the bad outweighs the good. I have paid extra for fast delivery and it has many times taken even longer. I just put in an order a week ago and paid extra for fast delivery and it hasn’t even left the shipping facility yet. Customer support is slow to respond and doesn’t offer and solutions.