vapewh.comReviews of vapewh.com

First Yelp review. As a longstanding customer of White Horse, I've never had a problem until recently. I purchased a RAZ DC25000 Disposable Vape this afternoon and was charged a total of over $26. This item was priced on their website at $18.99, which I have included a screen shot of. When the price discrepancy was explained to the employee, they claimed their website featured an "old" price and refused to honor what their website had stated. Although the employee was polite, not honoring advertised prices is usually considered false advertising by most. A great way to keep your customer experiences positive and recurrent would be to honor advertised prices, even if it's the company's faux pas. A great way to lose customers is to offer excuses and refusals to honor prices as advertised. There are companies which never do this to their customers, especially longstanding ones. Reputable companies honor their advertised prices no matter what. Anyone potentially considering an in-person visit should be aware of my experience and tread lightly.

The company WH vape accepts extra money for expedited shipping which they clearly define as "aim to ship in 1 business day, typically you receive your order in 2-4 days." However, they take no responsibility for ensuring this expectation is met, or that their customers even receive their orders at all- which you won't, trust me. WH vape also does not disclose, until after payment and ID verification, that you have to be home with an ID to sign for your order, or it wont be delivered. This gives them an extra excuse when you don't get your order, they say "delivery attempted" but provide no evidence this is true, such as leaving a missed delivery slip with the delivery company info on it... I have been waiting 15 days and counting for my "expedited order" Ordered on 11/28/24. The response from this company was first to provide a glitchy tracking link to a delivery company I have never heard of. The link itself has changed twice, gives me false info, such as claiming "attempted delivery" and providing "expected delivery" dates that are never met, and is now just stuck in "out for delivery" never changing day after day. WH response then is for me to "be patient" and/or try and track down this random delivery company (delivery company provides no phone number) and try to physically locate and chase down my package from them- literally! I have demanded a refund 3 times now, WH vape states no refund, as delivery must be 10 days late to be considered "lost." Seeing that they are. Unable to understand math, I helpfully responded that 15 is more than 10. They have responded with some BS that the delivery didnt really start until 12/6 (I ordered 11/28) so it is not "considered lost" until 12/17, which I informed them will be 20 days since my order was placed. IF they actually refund my money, they will of course take their time and it will be a month I have been dealing with this absolutely horrible company. I will update if I ever get my money back.

Terrible "automated" customer service. DO NOT SEND YOUR ID! they keep your information and cancel your order. This was the second time I ordered from them, the first time was fine, ID upload worked and was shipped fast. The second time they asked for another "Automated" ID Verification and then "could not verify". even though the same address and information was the same.

Website is easy to order the bad part is they use UPS instead of FedEx so you never know when you need to delivery

The order was never delivered and when I asked for a refund it was a big loop trying to get it. Then when I did get it I was only give like 80% of the money back. I'm sorry do I not get the $10.87 in FEES I paid for back?! Never again, been using them for years but not since they switched to UPS.

This company is unprofessional and do not care about there customers. I will not spend another time with this pathetic place. Charge you a shipping premium and do not deliver. Back and forth with customer service and listening to the B.S. they are replying.

This company has gone downhill FAST! I have been a loyal customer for over a year, the shipping price has gone up tremendously, and the the tax as well. It went from spend $29 free shipping to $49 free shipping and than $79 free shipping than no free shipping and its $12 no matter how many I buy. And all of a sudden we have to sign for our package through UPS which makes it so inconvenient. And to top it off they just said after checking out that they no longer deliver to my address which is in a subburb of Denver. They definitely dont care about the customers as much and they will lose alot of us. I found a new online Vape company that seems way better.

I used to think this was a great company. They did me right when multiple vapes I’ve ordered were defective. Shipping time was realistic. Free shipping on orders over $29, then $49, now? That part didn’t matter to me I ordered enough to get free shipping. I loved that the package was in my mailbox and I didn’t have to go to the store. And the cost of each vape was usually a little cheaper too. Fast forward to more present times- deliveries have to be signed for by an adult 21+(I understand why and was surprised when this wasn’t how it was all along) but the 2 orders I’ve placed I’ve missed the deliveries, UPS said between 2-6pm but it was before noon and I had to track the driver down to get my package. The second order is through LSO and that company is trash. Still have not received that order. Customer service at White Horse Vapors just pushes the problems onto the delivery drivers and that it’s out of their hands. Unless you are home Monday through Friday to receive a package that may or may not show up I’d choose a different company to order from.