VantrueReviews of vantrue.com

Response from VantrueOct 9, 2025

We’re very sorry for the inconvenience. This item was temporarily out of stock, so it had to be shipped from our warehouse in China, which usually takes around 10 days for delivery. After checking your order, the tracking shows that your package was delivered on October 5th. If you still haven’t received it, please contact our support team at [email protected] and we’ll help resolve this as soon as possible. Thank you for your understanding and patience.

Response from VantrueSep 30, 2025

We’re very sorry for the delay. Due to stock issues, your order was shipped from China on September 22, and it should arrive in about 10 days. We truly appreciate your patience and understanding. If you have any further questions or concerns, please feel free to contact us anytime.

Response from VantrueSep 29, 2025

We’re very sorry for the inconvenience you’ve experienced. Because of the time difference, our support team may not always be able to respond to your questions immediately, but we will make sure to reply within 24 hours. We’ve also forwarded your feedback to our technical team and will follow up with you as soon as possible. Thank you very much for your patience and understanding.

Response from VantrueSep 25, 2025

We’re truly sorry to hear about your experience, and we sincerely apologize for any frustration or confusion caused. It seems there might have been some misunderstanding, as at Vantrue, we are committed to providing high-quality products and exceptional customer service. We take your feedback seriously, and we’d love to resolve any issues you’ve encountered. Could you please reach out to our support team at [email protected] with your order details? We offer a 30-day no-questions-asked return and refund policy on all of our products, and we are more than happy to assist you in any way we can. Thank you for bringing this to our attention, and we look forward to assisting you.

Response from VantrueSep 25, 2025

We’re really sorry to hear that the suction mount didn’t work as expected. We understand how frustrating this can be, and we sincerely apologize for any inconvenience caused. Please reach out to our support team at [email protected] , and they will guide you on the correct way to use the suction mount. If the issue persists, we offer a 30-day no-questions-asked return and refund policy, so we’ll be happy to assist you with the return and refund process. Thank you for bringing this to our attention, and we’re here to help resolve the situation as quickly as possible!

Response from VantrueSep 17, 2025

Nous sommes vraiment désolés d’apprendre votre déception et nous comprenons parfaitement votre frustration. En raison d’un souci de stock, votre commande a dû être expédiée depuis la Chine, ce qui a malheureusement entraîné des frais supplémentaires. Je vous invite à consulter votre boîte mail : notre équipe support vous a déjà contacté et vous proposera rapidement une solution équitable et satisfaisante. Merci pour votre patience et votre compréhension, nous ferons de notre mieux pour vous aider à résoudre ce problème.

Response from VantrueSep 15, 2025

We’re very sorry for the difficulty you’ve experienced with Wi-Fi and video upload. Please ensure your app is updated and check the Wi-Fi mode (2.4GHz/5GHz) in the dash cam settings. If the problem continues, our support team at [email protected] will be happy to assist you step by step.

Response from VantrueSep 15, 2025

We’re very sorry to hear about your experience and understand your frustration. Please contact our support team at [email protected] with your order information so we can investigate the issue and provide a proper solution for you as soon as possible.