VantrueReviews of vantrue.com

Response from VantrueApr 21, 2026

Hi kelvin, We’re really sorry for the frustrating experience. There hasn’t been any intention to give you a hard time, and it seems there may have been some misunderstanding during the process. We noticed that multiple new emails were submitted instead of replying within the same thread, which caused different agents to follow up separately. This unfortunately slowed down the exchange process. For after-sales support, we recommend replying to the original email thread so one agent can handle everything more efficiently. We will also work on improving our after-sales process to prevent this from happening again. We truly appreciate your loyalty and support for Vantrue, and we’re sorry again for the inconvenience caused. We’ll continue to follow up on your case and make sure it gets resolved as soon as possible.

Response from VantrueMar 27, 2026

Bonjour, Nous sommes désolés pour ce malentendu. Le remboursement avait bien été initié le 20 mars, mais a malheureusement échoué en raison d’un problème système indépendant de notre volonté. Nous avons maintenant procédé au remboursement de votre commande. Nous vous avons également envoyé un email avec les détails et les captures d’écran correspondantes — n’hésitez pas à le consulter. Merci de votre compréhension.

Response from VantrueJan 15, 2026

We’re very sorry for the frustration this has caused. Unfortunately, we’re unable to contact you directly because we don’t have your contact details from this review. We’d really like to help resolve the issue with your new camera. Please reach out to us at [email protected] and include your order information so we can assist you as quickly as possible. We appreciate your feedback and hope to have the opportunity to make this right.

Response from VantrueJan 12, 2026

We’re really sorry to hear about your experience. That’s not what we want for our customers. Please contact us directly with your order details so we can understand what went wrong and help resolve it as soon as possible.

Response from VantrueJan 8, 2026

Sorry for the inconvenience and the poor experience you had. We do have customer support available. Our support phone number is 510-666-4086, and our email is [email protected] . We apologize if you were unable to reach us earlier. Our support team has just sent you an email and please check your inbox when you have a moment. Regarding the “chip,” the LTE feature requires a separate LTE module. The LTE module already includes a SIM card, so there is no need to purchase one separately. Thank you for your feedback, and we sincerely apologize for the confusion. If you’re willing, please contact us directly and we’ll be happy to assist you further.

Response from VantrueJan 2, 2026

We’re sorry to hear about your experience. Please contact our support team at [email protected] so we can understand the issue and help resolve it.

Response from VantrueDec 26, 2025

Thank you for bringing this to our attention, and again, we’re sorry for the disturbance. We’re truly sorry for the frustration this has caused, especially after you’ve unsubscribed multiple times and during the holiday season. That’s absolutely not the experience we want anyone to have. If a customer chooses to unsubscribe, our marketing system should stop sending promotional emails. Clearly, something went wrong here, and we take responsibility for that. If you’re willing, please contact us at [email protected] Our team will manually review and remove your email from our mailing list to ensure you don’t receive any further promotional messages. Thank you for bringing this to our attention, and again, we sincerely apologize for the disturbance.

Response from VantrueDec 25, 2025

Sorry for the inconvenience you’ve experienced, and thank you for taking the time to share this feedback. This is certainly not the experience we want our users to have. Please contact our support team at [email protected]. They’ll be happy to help you troubleshoot this and can arrange a replacement power cable/adapter if needed to resolve the issue as quickly as possible. We truly appreciate your support and are glad to hear you’re happy with the video quality. We hope our support team can get this power issue sorted out for you soon.